Maximizing Value from the Supply Chain

Frost & Sullivan Speaks Candidly with U.S. Independent Automotive Repairers about Supplier Relationships

Publication Date	June 2009
Publisher	Frost & Sullivan
Product Type	Report
Pages	125
ISBN Number	not applicable
Product Code	FRS00928

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Summary

An analysis of focus group feedback about automotive part supplier relationships. Key areas addressed include part brands, when they use different suppliers, decision matrix, as well as views on loyalty programs, sales people and advertising programs.

Content

Maximizing Value from The Supply Chain: Frost & Sullivan Speaks Candidly with Irfs about Supplier Relationships
- Frost & Sullivan Speaks Candidly with IRFs about Supplier Relationships
  - Powerpoint Table of Contents
  - Frost & Sullivan Speaks Candidly with IRFs about Supplier Relationships
- Transcripts
  - Note to Reader and Introductions
  - outside Sales People
  - Disadvantages of Dealing with outside Sales People
  - Impact of outside Sales People
  - Expanded Involvement of outside Sales People
  - Supplier Loyalty Programs
  - Retail Channels
  - Importance of Price
  - Impact of Quality Delivery Time and Warranty
  - Single Greatest Influence on Choice of Retail Channels
  - Marketing Suppliers' Products
  - Supplier Banner Programs
  - Understanding the Impact and Frequency of Change for Banners
  - Specific Part Suppliers
  - Primary Part Suppliers
  - Most Important Services of Suppliers
  - Parts from Auto Dealers and Mass Merchandisers
  - Price versus Customer Service Trade-off
  - Online Parts Ordering
  - Scheduled Parts Deliveries
  - Prompt Payment Discounts
  - What can Suppliers Improve
  - Does a New Supplier Meet Expectations
  - Brand Quality
  - Conclusion