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Best Practices: India Banking Update 2009 - Positioning for a Deeper Customer Engagement

  • Publication Date:August 2009
  • Publisher:IDC
  • Product Type: Report
  • Pages:20

Best Practices: India Banking Update 2009 - Positioning for a Deeper Customer Engagement

This Financial Insights report elaborates the key points discussed at the Financial Insights India Banking Roundtable. The roundtable forum is a part of a series of roundtables that Financial Insights organizes around the region. We consider the viewpoints of banks operating in India when it comes to adopting countercyclical strategies in combating the crisis, and examine the key technology imperatives undertaken in the context of a challenging operating environment.

Shawn Yip, analyst, Financial Insights Asia/Pacific Banking Advisory Service, remarks, "There are signs that in the pursuit of business growth, Indian banks are adopting a mature approach to prioritizing asset quality over aggressive volume growth, with an eye on margin sustainability. This is especially visible in the personal lending space, where risk appetite has become more cautious, underwriting standards are tighter, and where a number of market players have begun to exit the unsecured lending space."

Shawn also notes how a number of Indian banks have started to reap the benefits of recent investments in data cleansing, data mining, and data warehousing, and predictive and behavioral analytics, as well as process efficiencies as these capabilities are increasingly brought onto modernized core platforms. Shawn concludes, "While information security continues to pose a significant challenge in India, it is heartening to note that public and private sector Indian banks alike are actively investing in the effective management of data risk factors."

  • Financial Insights Opinion
  • In This Report
    • Financial Insights India Banking Roundtable 2009
  • Situation Overview
    • Growth Opportunities in the Indian Banking Sector
    • Service and Delivery Channel Investments
      • Branches Remain a Primary Customer Touchpoint
      • Regulations Driving Further Investments in ATMs
      • Developments in India's Internet Banking Space
      • Significant Opportunities to Scale Mobile Banking Activity
      • The Point-of-Sale Business in India
    • Managing the Customer Relationship: Optimization of Customer Data and Analytics
      • Evolving to True Customer Centricity Through Integrated CRM - A Mini-Case Study
    • Information Security and Management of Data Risk Factors
  • Future Outlook
    • Countercyclical Initiatives
      • Strategic Priorities
      • Outlook for IT Spend
      • A Note on IT Security
  • Essential Guidance
    • Actions for Financial Institutions
    • Actions for Vendors
  • Learn More
    • Related Research
    • Synopsis
  • List of Tables
    • Table: ATM Expansion Plans in Indian Banks, 2009-2010
    • Table: Growing Prominence of ATM Outsourcing
  • List of Figures
    • Figure: Key Strategic Imperatives for Indian Banks in the Next 12 Months
    • Figure: Crisis-Specific Focus Areas for Indian Banks
    • Figure: Crisis Recovery Expectations for Indian Banks
    • Figure: Expected Change in IT Spending for Indian Banks in the Next 12 Months
    • Figure: Expected Change in Internal and External IT Resource Usage for Indian Banks in the Next 6-12 Months
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