Business Trends: North American Retail Banking Technology Spending Strategies 2009 (Customer Focus)
This Datamonitor study examines top business challenges, IT budget outlook and spending priorities among retail banks in North America. It is based on the results of Datamonitor's Business Trends primary research survey, conducted between October and December 2008.
ScopeThe total sample size was 80 retail banks: o10 in Canada o70 in the USBanks were grouped by asset size: o67%: assets of between $1bn and $10bn o33%: assets of over $10bnThe survey involved structured interviews comprised of three sections: oDemographics oIT budget changes, spending objectives and strategic goalsRespondents held senior institutional positions, with technology decision-making authority.
HighlightsThe credit crisis directly impacted IT investment budgets in 2008, and this trend will unsurprisingly continue in 2009.Despite difficult trading conditions, carefully targeted IT investments will continue.The crisis has caused prompted additional investment to be made available for improvements in operational risk management practices, especially among larger institutions.
Reasons to PurchaseThe Business Trends Survey provides the latest primary research and comprehensive understanding of IT and business trends.Gain insight into the impact of the credit crisis on IT investment.Understand the IT investment priorities in North American retail banking for 2009.