North American Retail Banking Technology Spending Strategies 2007 (Customer Focus)

Introduction

Uncertainty over revenue growth means that IT strategy and investment will remain influx in 2007. Downturn in mortgage origination, expansion of free checking, deposit growth and consumer credit slowdown, increased competition, pressure for higher interest bearing accounts and need to improve customer service are squeezing revenue growth.

Scope

This report analyses the opinions of over 50 leading US and Canadian retail banks conducted at the end of 2006 and the beginning of 2007 It compares strategies, plans and priorities for technology strategy and investment between 2005, 2006 and 2007 The report examines overall IT strategy and investment priorities The study highlights key IT spend areas such as: channel investment, compliance, core systems, payments and operations

Highlights

Banks are focused primarily on improving the efficiency of their operations. Lower tier banks are also concerned with customer acquisition. However, there is little difference between the four goals showing banks are taking a balanced approach. Creation of more open environment for further development and integration activities dominates amongst upper tier banks with low preference for replacement. The industry is moving into the next stage of branch renewal process, with support of ATM/kiosks, online, branch and contact centers initiatives.

Reasons to Purchase

Understand rapidly changing trends in end-user opinion to determine your go to market strategy. Use robust primary data of to plan 2006 strategy with confidence.