Channel Metrics: Trends in Consumer Distribution Channel Usage in UK Financial Services

Overview Report

Publication Date	January 2008
Publisher	Finaccord
Product Type	Report
Pages	300
ISBN Number	not applicable
Product Code	FIN00180

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£2,995.00
approximately: $5,596 | €3,799

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Summary

Channel Metrics is a series of 25 briefings and an overview report based on original consumer research with a total sample of 3,600 respondents investigating trends in consumer distribution channel usage in UK financial services. In addition to gathering data for overall take-up rates and annual churn rates across the various financial products and services considered, the research also yields results regarding the distribution interface and specific distribution channel used to purchase or take out the same financial services during 2007. Moreover, with a view to understanding how distribution dynamics are changing, this data is compared with the results from the original Channel Metrics survey in 2005 as well as the choices made by customers in all years prior to 2007. In order to provide clear insights into the subject, this analysis of distribution interfaces and channels incorporates only the responses of consumers making an active choice of distribution channels during the period in question. Consumers making or intending to make an active choice are defined as those who switch provider for a given financial product or service during the time frame under review or those buying the product or service having not held it during the previous year, thereby excluding respondents who merely remain with the same provider. As such, the Channel Metrics series constitutes the most detailed and up-to-date guide to distribution trends in consumer financial services in the UK available on a published basis. Key questions addressed by the research include the following:

what is the rate of progress of the Internet as a distribution interface and web-based brokers and intermediaries as a specific distribution channel and how does this vary from product to product?
for which financial products and services does there appear to be a consistent requirement on the part of consumers for face-to-face interaction?
to what extent are banks and building societies defending their market share for insurance products that they distribute on an intermediated basis?
what impact are commercial partners such as loyalty schemes, the Post Office, supermarkets and other retailers having on the distribution systems used for consumer financial services?
what are the distribution trends for rarely researched niche financial products such as car finance contracts, Child Trust Funds, dental insurance, extended warranties for electronic appliances and home emergency insurance? Overall, the Channel Metrics series offers detailed and unique insights into current and future trends in distribution channel usage across 25 distinct financial products and services
with a dedicated briefing having been produced for each - as follows:
car and home - motor insurance, breakdown recovery insurance, extended warranties (for cars), household insurance, home emergency insurance;
life and health - life insurance, critical illness insurance, private medical insurance, dental insurance, health / hospital cash plans, personal accident insurance;
loans and related insurance - mortgages, mortgage payment protection insurance, personal loans, loan payment protection insurance, car finance contracts, credit cards;
niche insurance - travel insurance, pet insurance, mobile telephone insurance, extended warranties (for electronic appliances);
savings and investments - interest-bearing savings deposits, cash ISAs, Child Trust Funds, personal / stakeholder pensions.

Channel Metrics:

Trends in Consumer Distribution Channel Usage in UK Financial Services is based on the results of an on-line survey of c. 3,800 consumers arranged by Tpoll Direct, the market research division of Interactive Prospect Targeting (IPT), during November and December 2007.

Content

0.0 Executive Summary
1.0 Introduction
- Research rationale
- A number of motivating factors underpin the Channel Metrics report and series of briefings
- Research sample and mechanics
- Finaccord
- Channel Metrics briefings
- Other UK consumer research publications
- UK affinity and partnership marketing publications
- IPT / Tpoll
2.0 Channel Comparisons
- Introduction
- Overall customer take-up rates, 2007
- Brand new purchases,
- Switching rates - 2005 and 2007 compared
- Distribution interfaces - 2007, 2005 and all previous years compared
- Direct sales
- Advisers, brokers and intermediaries
- Not-for-profit affinity groups
- Financial partners
- Commercial partners
- Sector-specific distribution channels
- Worksite marketing
3.0 Product Analysis
- Introduction
- Motor insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Breakdown recovery insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Extended warranties for cars
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Household insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Home emergency insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Travel insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Pet insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Mobile telephone insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Extended warranties for electronic appliances
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007 and all previous buyers compared
- Distribution channels - 2007 and all previous buyers compared
- Overview
- Detailed analysis
- Life insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Critical illness insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Private medical insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Dental insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007 and all previous buyers compared
- Distribution channels - 2007 and all previous buyers compared
- Overview
- Detailed analysis
- Health / hospital cash plans
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Personal accident insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Mortgages
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Mortgage payment protection insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007 and all previous buyers compared
- Distribution channels - 2007 and all previous buyers compared
- Overview
- Detailed analysis
- Personal loans
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Loan payment protection insurance
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007 and all previous buyers compared
- Distribution channels - 2007 and all previous buyers compared
- Overview
- Detailed analysis
- Car finance contracts
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Credit cards
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Interest-bearing savings deposits
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007 and all previous buyers compared
- Distribution channels - 2007 and all previous buyers compared
- Overview
- Detailed analysis
- Cash ISAs
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Child Trust Funds
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
- Personal / stakeholder pensions
- Switching rates and brand new sales - 2007
- Distribution interfaces - 2007, 2005 and all previous buyers compared
- Distribution channels - 2007, 2005 and all previous buyers compared
- Overview
- Detailed analysis
Graphics / Tables
- The financial services distribution channel universe - specific distribution channels and distribution interfaces
- Sample breakdown by age group, household income band and geographical location
- Overall customer % take-up rates for 25 financial products and services, 2007
- % of customers making brand new purchases for 25 financial products and services, 2007
- % of all respondents switching provider for 25 financial products and services, 2005 and 2007
- % of all respondents switching provider for 25 financial products and services, 2005 and 2007 (data)
- % of current customers switching provider for 25 financial products and services, 2005 and 2007
- % of current customers switching provider for 25 financial products and services, 2005 and 2007 (data)
- % acquring through the face-to-face distribution interface - 2007, 2005 and all previous years compared (data)
- % acquring through the Internet distribution interface - 2007, 2005 and all previous years compared (data)
- % acquring through the inbound telephone distribution interface - 2007, 2005 and all prev. years comp. (data)
- % acquring through the outbound telephone distribution interface - 2007, 2005 and all prev. years comp. (data)
- % acquring through the postal distribution interface - 2007, 2005 and all previous years compared (data)
- % acquring through direct contact with the ultimate provider - 2007, 2005 and all previous years comp. (data)
- % acquring through office-based advisers, brokers or ints. - 2007, 2005 and all prev. years comp. (data)
- % acquring through web-based advisers, brokers or ints. - 2007, 2005 and all prev. years comp. (data)
- % acquring through automotive clubs - 2007, 2005 and all previous years compared (data)
- % acquring through charities - 2007, 2005 and all previous years compared (data)
- % acquring through educational institutions - 2007, 2005 and all previous years compared (data)
- % acquring through professional or trade associations - 2007, 2005 and all previous years compared (data)
- % acquring through trade unions - 2007, 2005 and all previous years compared (data)
- % acquring through banks or building societies (acting as intermediaries) - 2007, 2005 and all prev. years (data)
- % acquring through credit card companies (acting as ints.) - 2007, 2005 and all prev. years comp. (data)
- % acquring through insurance companies (acting as ints.) - 2007, 2005 and all prev. years comp. (data)
- % acquring through automotive associations (acting as intermediaries) - 2007, 2005 and all prev. years (data)
- % acquring through car dealers and manufacturers - 2007, 2005 and all previous years compared (data)
- % acquring through catalogue and other retailers - 2007, 2005 and all previous years compared (data)
- % acquring through estate agents - 2007, 2005 and all previous years compared (data)
- % acquring through football and other sports clubs - 2007, 2005 and all previous years compared (data)
- % acquring through loyalty schemes - 2007, 2005 and all previous years compared (data)
- % acquring through magazines, newspapers and other media entities - 2007, 2005 and all prev. years (data)
- % acquring through the Post Office - 2007, 2005 and all previous years compared (data)
- % acquring through supermarkets - 2007, 2005 and all previous years compared (data)
- % acquring through utilities (electricity, gas and water) companies - 2007, 2005 and all prev. years comp. (data)
- % acquring through sector-specific distribution channels - 2007, 2005 and all previous years compared (data)
- % acquring through the worksite - 2007, 2005 and all previous years compared (data)
- % of consumers switching provider or acquiring motor insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring motor insurance, 2007, 2005 and all previous years
- Analysis of distribution interfaces used for acquiring motor insurance, 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring motor insurance, 2007, 2005 and all previous years
- Overview of distribution channels used for acquiring motor insurance, 2007, 2005 and all previous years (data)
- Detailed analysis of distribution channels used for acq. motor insurance, 2007, 2005 and all prev. years (data)
- % of consumers switching provider or acquiring breakdown recovery insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring breakdown recovery ins., 2007, 2005 and all previous years
- Analysis of distr. interfaces used for acquiring breakdown recovery ins., 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acq. breakdown recovery ins., 2007, 2005 and all previous years
- Overview of dist. channels used for acq. breakdown recovery ins., 2007, 2005 and all previous years (data)
- Detailed analysis of dist. channels used for acq. breakdown recovery ins., 2007, 2005 and all prev. years (data)
- % of consumers switching provider or acquiring extended warranties for the first time, 2007
- Analysis of distribution interfaces used for acquiring extended warranties, 2007, 2005 and all previous years
- Analysis of distr. interfaces used for acquiring extended warranties, 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring extended warranties, 2007, 2005 and all previous years
- Overview of dist. channels used for acquiring extended warranties, 2007, 2005 and all previous years (data)
- Detailed analysis of dist. channels used for acq. extended warranties, 2007, 2005 and all prev. years (data)
- % of consumers switching provider or acquiring household insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring household insurance, 2007, 2005 and all previous years
- Analysis of dist. interfaces used for acquiring household insurance, 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring household insurance, 2007, 2005 and all previous years
- Overview of dist. channels used for acquiring household insurance, 2007, 2005 and all previous years (data)
- Detailed analysis of dist. channels used for acq. household insurance, 2007, 2005 and all prev. years (data)
- % of consumers switching provider or acquiring home emergency insurance for the first time, 2007
- Analysis of dist. interfaces used for acquiring home emergency insurance, 2007, 2005 and all previous years
- Analysis of dist. interfaces used for acquiring home emergency ins., 2007, 2005 and all previous years (data)
- Overview of dist. channels used for acquiring home emergency insurance, 2007, 2005 and all previous years
- Overview of dist. channels used for acquiring home emergency ins., 2007, 2005 and all previous years (data)
- Detailed analysis of dist. channels used for acq. home emergency ins., 2007, 2005 and all prev. years (data)
- % of consumers switching provider or acquiring travel insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring travel insurance, 2007, 2005 and all previous years
- Analysis of distribution interfaces used for acquiring travel insurance, 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring travel insurance, 2007, 2005 and all previous years
- Overview of distribution channels used for acquiring travel insurance, 2007, 2005 and all previous years (data)
- Detailed analysis of dist. channels used for acquiring travel insurance, 2007, 2005 and all previous years (data)
- % of consumers switching provider or acquiring pet insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring pet insurance, 2007, 2005 and all previous years
- Analysis of dist. interfaces used for acquiring pet insurance, 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring pet insurance, 2007, 2005 and all previous years
- Overview of dist. channels used for acquiring pet insurance, 2007, 2005 and all previous years (data)
- Detailed analysis of dist. channels used for acquiring pet insurance, 2007, 2005 and all prev. years (data)
- % of consumers switching provider or acquiring mobile telephone insurance for the first time, 2007
- Analysis of dist. interfaces used for acquiring mobile telephone insurance, 2007, 2005 and all previous years
- Analysis of dist. interfaces used for acquiring mobile telephone ins., 2007, 2005 and all previous years (data)
- Overview of dist. channels used for acquiring mobile telephone insurance, 2007, 2005 and all previous years
- Overview of dist. channels used for acquiring mobile telephone ins., 2007, 2005 and all previous years (data)
- Detailed analysis of dist. channels used for acq. mobile telephone ins., 2007, 2005 and all prev. years (data)
- % of consumers switching provider or acquiring extended warranties for the first time, 2007
- Analysis of dist. interfaces used for acquiring extended warranties, 2007 and all previous years
- Analysis of dist. interfaces used for acquiring extended warranties, 2007 and all previous years (data)
- Overview of dist. channels used for acquiring extended warranties, 2007 and all previous years
- Overview of dist. channels used for acquiring extended warranties, 2007 and all previous years (data)
- Detailed analysis of dist. channels used for acquiring extended warranties, 2007 and all prev. years (data)
- % of consumers switching provider or acquiring life insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring life insurance, 2007, 2005 and all previous years
- Analysis of distribution interfaces used for acquiring life insurance, 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring life insurance, 2007, 2005 and all previous years
- Overview of distribution channels used for acquiring life insurance, 2007, 2005 and all previous years (data)
- Detailed analysis of distribution channels used for acquiring life insurance, 2007, 2005 and all prev. years (data)
- % of consumers switching provider or acquiring critical illness insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring critical illness insurance, 2007, 2005 and all previous years
- Analysis of distribution interfaces used for acquiring critical illness ins., 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring critical illness insurance, 2007, 2005 and all previous years
- Overview of distribution channels used for acquiring critical illness ins., 2007, 2005 and all previous years (data)
- Detailed analysis of dist. channels used for acquiring critical illness ins., 2007, 2005 and all prev. years (data)
- % of consumers switching provider or acquiring private medical insurance for the first time, 2007
- Analysis of dist. interfaces used for acquiring private medical insurance, 2007, 2005 and all previous years
- Analysis of dist. interfaces used for acq. private medical insurance, 2007, 2005 and all previous years (data)
- Overview of dist. channels used for acquiring private medical insurance, 2007, 2005 and all previous years
- Overview of dist. channels used for acquiring private medical insurance, 2007, 2005 and all prev. years (data)
- Detailed analysis of dist. channels used for acq. private medical ins., 2007, 2005 and all prev. years (data)
- % of consumers switching provider or acquiring dental insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring dental insurance, 2007 and all previous years
- Analysis of distribution interfaces used for acquiring dental insurance, 2007 and all previous years (data)
- Overview of distribution channels used for acquiring dental insurance, 2007 and all previous years
- Overview of distribution channels used for acquiring dental insurance, 2007 and all prev. years (data)
- Detailed analysis of distribution channels used for acq. dental insurance, 2007 and all previous years (data)
- % of consumers switching provider or acquiring a health or hospital cash plan for the first time, 2007
- Analysis of distr. interfaces used for acquiring health or hospital cash plans, 2007, 2005 and all previous years
- Analysis of distr. ints. used for acquiring health or hospital cash plans, 2007, 2005 and all previous years (data)
- Overview of distr. channels used for acquring health or hospital cash plans, 2007, 2005 and all previous years
- Overview of distr. chan. used for acquring health or hospital cash plans, 2007, 2005 and all prev. years (data)
- Detailed analysis of dist. chan. used for acq. health or hospital cash plans, 2007, 2005 and all prev. years (data)
- % of consumers switching provider or acquiring personal accident insurance for the first time, 2007
- Analysis of dist. interfaces used for acquiring personal accident insurance, 2007, 2005 and all previous years
- Analysis of dist. interfaces used for acquiring personal accident ins., 2007, 2005 and all previous years (data)
- Overview of dist. channels used for acquiring personal accident insurance, 2007, 2005 and all previous years
- Overview of dist. channels used for acq. personal accident insurance, 2007, 2005 and all prev. years (data)
- Detailed analysis of dist. channels used for acq. personal accident ins., 2007, 2005 and all prev. years (data)
- % of consumers switching provider or acquiring mortgages insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring mortgages, 2007, 2005 and all previous years
- Analysis of distribution interfaces used for acquiring mortgages, 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring mortgages, 2007, 2005 and all previous years
- Overview of distribution channels used for acquiring mortgages, 2007, 2005 and all prev. years (data)
- Detailed analysis of distribution channels used for acq. mortgages, 2007, 2005 and all previous years (data)
- % of consumers switching provider or acquiring mortgage PPI insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring mortgage PPI, 2007 and all previous years
- Analysis of distribution interfaces used for acquiring mortgage PPI, 2007 and all previous years (data)
- Overview of distribution channels used for acquiring mortgage PPI, 2007 and all previous years
- Overview of distribution channels used for acquiring mortgage PPI, 2007 and all previous years (data)
- Detailed analysis of distribution channels used for acquiring mortgage PPI, 2007 and all prev. years (data)
- % of consumers switching provider or acquiring personal loans insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring personal loans, 2007, 2005 and all previous years
- Analysis of distribution interfaces used for acquiring personal loans, 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring personal loans, 2007, 2005 and all previous years
- Overview of distribution channels used for acquiring personal loans, 2007, 2005 and all prev. years (data)
- Detailed analysis of dist. channels used for acquiring personal loans, 2007, 2005 and all previous years (data)
- % of consumers switching provider or acquiring loan PPI insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring loan PPI, 2007 and all previous years
- Analysis of distribution interfaces used for acquiring loan PPI, 2007 and all previous years (data)
- Overview of distribution channels used for acquiring loan PPI, 2007 and all previous years
- Overview of distribution channels used for acquiring loan PPI, 2007 and all previous years (data)
- Detailed analysis of distribution channels used for acquiring loan PPI, 2007 and all previous years (data)
- % of consumers switching provider or acquiring car finance contracts insurance for the first time, 2007
- Analysis of distribution interfaces used for acquiring car finance contracts, 2007, 2005 and all previous years
- Analysis of distr. interfaces used for acquiring car finance contracts, 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring car finance contracts, 2007, 2005 and all previous years
- Overview of distribution channels used for acq. car finance contracts, 2007, 2005 and all prev. years (data)
- Detailed analysis of dist. channels used for acq. car finance contracts, 2007, 2005 and all previous years (data)
- % of consumers switching provider or acquiring credit cards for the first time, 2007
- Analysis of distribution interfaces used for acquiring credit cards, 2007, 2005 and all previous years
- Analysis of distribution interfaces used for acquiring credit cards, 2007, 2005 and all previous years (data)
- Overview of distributionchannels used for acquring credit cards, 2007, 2005 and all previous years
- Overview of distribution channels used for acquring credit cards, 2007, 2005 and all previous years (data)
- Detailed analysis of dist. channels used for acquiring credit cards, 2007, 2005 and all previous years (data)
- % of consumers switching provider or acquiring interest-bearing savings deposits for the first time, 2007
- Analysis of distribution interfaces used for acquiring i-b. savings deposits, 2007 and all previous years
- Analysis of distribution interfaces used for acquiring i-b. savings deposits, 2007 and all previous years (data)
- Overview of distribution channels used for acquiring i-b. savings deposits, 2007 and all previous years
- Overview of distribution channels used for acquiring i-b. savings deposits, 2007 and all previous years (data)
- Detailed analysis of dist. channels used for acquiring i-b. savings deposits, 2007 and all previous years (data)
- % of consumers switching provider or acquiring cash ISAs for the first time, 2007
- Analysis of distribution interfaces used for acquiring cash ISAs, 2007, 2005 and all previous years
- Analysis of distribution interfaces used for acquiring cash ISAs, 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring cash ISAs, 2007, 2005 and all previous years
- Overview of distribution channels used for acquiring cash ISAs, 2007, 2005 and all previous years (data)
- Detailed analysis of distribution channels used for acq. cash ISAs, 2007, 2005 and all previous years (data)
- % of consumers switching provider or acquiring Child Trust Funds for the first time, 2007
- Analysis of distribution interfaces used for acquiring Child Trust Funds, 2007, 2005 and all previous years
- Analysis of distribution interfaces used for acq. Child Trust Funds, 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring Child Trust Funds, 2007, 2005 and all previous years
- Overview of distribution channels used for acq. Child Trust Funds, 2007, 2005 and all previous years (data)
- Detailed analysis of dist. channels used for acq. Child Trust Funds, 2007, 2005 and all previous years (data)
- % of consumers switching provider or acquiring personal / stakeholder pensions for the first time, 2007
- Analysis of distribution interfaces used for acquiring pers. / stake. pens., 2007, 2005 and all previous years
- Analysis of distribution interfaces used for acq. pers. / stake. pens., 2007, 2005 and all previous years (data)
- Overview of distribution channels used for acquiring pers. / stake. pens., 2007, 2005 and all previous years
- Overview of dist. channels used for acquiring pers. / stake. pens., 2007, 2005 and all previous years (data)
- Detailed analysis of dist. channels used for acquiring pers. / stake. pens., 2007, 2005 and all prev. years (data)