The Future of Outsourcing

Publication Date	May 2006
Publisher	Datamonitor
Product Type	Report
Pages	43
ISBN Number	not applicable
Product Code	DAT00430

Buy this product or for assistance call +44 20 7060 7474

PDF £2,700.00$4491 | €3022

FAX Order above formats by FAX

Summary

Introduction

Examination of outsourcing in Automotive, Energy, Healthcare, Technology and Financial Services markets.

Scope

An overview of the outsourcing sector from the perspective of several different industries
Among sectors covered included in this brief include contact centers, health care & pharmaceuticals, transportation, financial services and energy
Case studies illustrate the benefits of outsourcing from the standpoint of both investors and end-users
Geographic variations are illustrated so as to identify niche opportunities for outsourcing around the globe

Highlights

Outsourcing is a relatively new phenomenon but is rarely understood

Those firms that invest in outsourcing are wide-ranging. However, their individual needs are all similar in that they need to reduce overheads as much as possible

Outsourcing is increasing its reach in terms of vertical reach as well as geographic scope

Reasons to Purchase

Learn about the growth of outsourcing worldwide
Understand the practical applications of outsourcing using a variety of models
Comprehend the evolution of outsourcing from its earliest applications to its current uses

Content

Catalyst
Summary
Methodology
- OVERVIEW ANALYSIS
- Outsourcing is misunderstood
- Outsourcing is growing as a business element
- Outsourcing is dynamic: there are many models from which to choose
Revolution In Outsourcing: The Networked Pharmaceutical Model
- Pharmaceutical companies have been outsourcing core functions since the 1990s
- Traditionally, sales force outsourcing has been a tactical decision
- Pharmaceutical companies are increasingly using sales force outsourcing strategically
- Identifying suitable CSOs and managing the relationship is crucial for success
The Evolution Of The Global Contact Centre Industry
- What drives successful outsourcing? What drives successful offshoring?
- Despite negative publicity, contact center outsourcing is growing
- However, western domestic outsourcing is shrinking in face of new business realities
- Outsourcing is changing due to lower costs in offshore locations with strong quality levels
Innovation In Financial Transaction Processing Across Europe
- Third party processors have traditionally struggled in European card processing
- However, traditional business models are now coming under pressure
- While third party providers are improving their understanding and approach to the market
- As a result, Europe is witnessing a second wave of outsourced card processing solutions
Outsourcing To Improve Customer Service And Reduce Cost-To-Serve
- In contested mass consumer markets, managing Cost-to-Serve is a challenge
- Infrastructure spending can deliver significant Cost-to-Serve improvements
- Effectively designed infrastructure further facilitates outsourcing
- Technology will determine by how much further the Cost-to-Serve can fall
Growing Outsourcing Businesses: The Fleet Management Example
- In Europe's fleet market, growth in outsourcing of fleet management services is slowing
- Companies need to revise their service offering to raise levels of outsourcing
Appendix
- Definitions
- Further reading
- Ask the analyst