Growth Strategies in Outsourcing

High value IT outsourcing sectors and vertical markets

Publication Date	January 2005
Publisher	Business Insights
Product Type	Report
Pages	136
ISBN Number	not applicable
Product Code	RBI00098

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Summary

Growth Strategies in Outsourcing: High value IT outsourcing sectors and vertical markets is a new management report that highlights the outsourcing sectors and vertical industries that will provide IT services providers with significant profit opportunities to 2007 and beyond. This report analyses the key data and market trends that are shaping the outsourcing market and provides insight into how vendors can be used to exploit the opportunities that arise.

Content

Executive Summary
- Introduction
- Business process outsourcing
- Human resources outsourcing
- Offshore/onshore delivery
- Utility/on-demand delivery
- Vertical focus: Financial services
- Vertical focus: Public sector
- Vertical focus: Retail
- Vertical focus: Telecoms
Chapter 1 Introduction
- Summary
- Introduction
- Definitions
- BPO
- Human resources outsourcing
- Utility/on-demand pricing
- Offshore delivery
- Right-shore/near-shore delivery
Chapter 2 Business process outsourcing
- Summary
- Introduction
- Drivers
- ERP
- Market dynamics
- Market sizing
- Competitive dynamics
- Accenture
- ACS
- CGE&Y
- Capita
- Cognizant
- CSC
- EDS
- HP Services
- IBM Global Services
- Opinion
Chapter 3 Human resources outsourcing
- Summary
- Introduction
- Market dynamics
- Competitive dynamics
- Accenture
- ACS
- Convergys
- Fidelity Employer Services
- Hewitt Associates
- IBM Global Services
- Opinion
Chapter 4 Offshore/onshore outsourcing
- Summary
- Introduction
- Market dynamics
- Offshore BPO
- Right shore/near-shore
- Competitive dynamics
- Indian service providers
- Western service providers
- Barriers and challenges
- India
- Offshore
- Onshore
Chapter 5 Utility/on-demand delivery
- Summary
- Introduction
- Competitive dynamics
Chapter 6 Vertical focus: Financial services
- Summary
- Infrastructure outsourcing
- Europe vs North America
- Opportunity identification
- Line of business variations
- Summary
- Customer contact centers
- Offshore
- Onshore
- BPO in financial services
- Insurance
- Banking
- Key vendors
- Cognizant
- eFunds
- ICICI OneSource
- Infosys
- Sapient
- Tata Consultancy Services
- Wipro
Chapter 7 Vertical focus: Public sector
- Summary
- Introduction
- Market dynamics
- The 'US Government factor'
- M&A activity
- Competitve dynamics
- Accenture
- ACS
- BT Global Services
- Capita
- CSC
- EDS
- IBM GS
Chapter 8 Vertical focus: Retail
- Summary
- Introduction
- Market dynamics
- BPO in retail
Chapter 9 Vertical focus: Telecoms
- Summary
- Introduction
- Market dynamics
- Competitive dynamics
- Telecoms turned service provider
- Conclusion
- Index
List of Figures
- Figure 3.2: HR outsourcing contracts by vendor
- Figure 3.3: HR outsourcing contracts by region
- Figure 6.3: Infrastructure outsourcing: Europe vs North America
- Figure 6.4: Infrastructure outsourcing growth by opportunity segment in North American financial services, 2003-2006
- Figure 6.5: Line of business infrastructure outsourcing variations
- Figure 6.6: Offshore outsourcing poses no serious risk to western financial services job markets
- Figure 6.7: Offshore outsourcing continue to be the primary threat to the onshore contact center outsourcers' business
- Figure 6.8: Offshore outsourcing service provider positing
- Figure 7.9: IT outsourcing deals by vertical sector 1Q04
List of Tables
- Table 2.2: Major BPO Contracts Involving ERP System Upgrades
- Table 2.2: The 10 largest IT services contracts awards 1Q04
- Table 4.4: Top 10 largest BPO firms in India
- Table 4.5: Growth plans of western software and service providers in India
- Table 6.6: Infrastructure outsourcing growth by opportunity segment in North American financial services 2003-2006
- Table 6.6: Infrastructure outsourcing spend growth by line of business and infrastructure service 2003-2006
- Table 6.7: Offshore outsourced financial services agent positions as share of total financial services agent positions, 2004-2007
- Table 6.8: The BPO strategy of five major insurers
- Table 6.9: Third-party BPO activities of major banks
- Table 7.10: The 10 largest IT services M&As in 2003
- Table 8.11: The 10 largest IT outsourcing deals in retail in last 12 months
- Table 8.12: Key retail BPO deals signed in last 12 months
- Table 9.13: Outsourcing strategies of the 10 largest telecoms operators
- Table 9.14: The 10 largest IT outsourcing deals in telecoms in last 5 years