Insurance Outsourcing

Content

• 1. Executive Summary
  • 1.1 The Opportunity For India
  • 1.2 Outsource-Ability And Offshorability
  • 1.3 The Indian Service Provider Landscape
  • 1.4 Key Trends And Their Impact On Future Growth Of The Industry
• 2. Global Insurance Industry: Perspectives
  • 2.1 Insurance Industry: Carrier At The Center
  • 2.2 Life And Non-Life Segmentation
  • 2.3 The US, UK And Japan Make Up For Three Fourths Of The Global Industry
  • 2.4 Insurance Industry - Trends And Challenges
• 3. Insurance Outsourcing Value Chain
  • 3.1 The Insurance Value Chain And Outsourced Processes
  • 3.2 Offshoring Has Its Limits
  • 3.3 Drivers Of Offshoring
  • 3.4 Advantage India
  • 3.5 Key Insights About Competing Destinations
• 4. Indian Vendor Analysis
  • 4.1 Insurance Offshoring: Early Entrants
  • 4.2 Captives
  • 4.3 Different Types Of Operating Models
  • 4.4 Third Party Vendors
  • 4.5 Large, Multi-Service Vendors
  • 4.6 Mid-Size Multi-Service Vendors
  • 4.7 Small Players
  • 4.8 Positioning Of Players
  • 4.9 Margins And Billing Rates
  • 4.10 Attrition And Training
  • 4.11 Quality Certifications
• 5. Trends, Projections and Insights
  • 5.1 The Opportunity For India
  • 5.2 Offshore Services Buyer Market
  • 5.3 Employment
  • 5.4 Innovative Operating Models To Lead The Way
  • 5.5 Huge Catch-Up Growth Potential
  • 5.6 Emerging Markets All Over The World Present Newer Business Avenues
  • 5.7 Insurance Skill Development Taking Off In India
  • 5.8 Consolidation: Simpler Scale Up Option
  • 5.9 BPO Offshoots Of IT Companies Poised For Growth
  • 5.10 Larger Vendors Will Rapidly Scale The Value Chain...
  • 5.11 Non-Voice Transaction Based Processes To Go Up Significantly
  • 5.12 Third Party 'Administrator' And 'Provider' Convergence?
• 6. Company Profiles
  • 6.1 24/7 Customer
  • 6.2 Cambridge Solutions
  • 6.3 EXL Service
  • 6.4 Inductis - subsidiary of EXL Service
  • 6.5 Genpact
  • 6.6 Hinduja TMT
  • 6.7 ICICI OneSource
  • 6.8 Karvy Global Services
  • 6.9 Patni BPO
  • 6.10 Progeon
  • 6.11 TCS BPO
  • 6.12 Wipro BPO
  • 6.13 WNS Global Services
• 7. Directory of Service Providers
• 8. Research methodology
• 9. About ValueNotes
• Table of Figures
  • Figure: 1 Typically outsourced insurance processes
  • Figure: 2 Expected Winners Among Third Party Offshore Vendors
  • Figure: 3 Structure Of The Insurance Industry
  • Figure: 4 Major Global Insurance Companies
  • Figure: 5 Insurance Industry Segments
  • Figure: 6 Country Shares In Total Insurance Premia
  • Figure: 7 Regulatory Changes In The Insurance Industry In Recent Years
  • Figure: 8 Competitive Forces In The Insurance Industry
  • Figure: 9 Commonly Outsourced Services
  • Figure: 10 Not All Processes Can Be Offshored
  • Figure: 11 Offshoreability Potential Of The Claims Processing Cycle
  • Figure: 12 Drivers And Inhibitors Of Offshoring
  • Figure: 13 Insurance Offshoring - Expected Benefits
  • Figure: 14 Differences U.S. And Indian Salaries For Various Insurance Jobs
  • Figure: 15 Comparative Rating Of Various Destinations
  • Figure: 16 Major Captive Insurance Processing Units And Employment In India
  • Figure: 17 Pros And Cons Of Captive And Third Party Operating Models
  • Figure: 18 Various Operating Models For Offshoring
  • Figure: 19 Structure Of The Third Party Vendor Industry
  • Figure: 20 Key Characteristics Of Third Party Vendor Categories
  • Figure: 21 Large Multi-Service Vendors Offering Insurance Services
  • Figure: 22 Large, Multi-Service Players: Key Features
  • Figure: 23 Mid-Size Multi-Service Vendors Offering Insurance Services
  • Figure: 24 Mid-Size Multi-Service Vendors: Key Features
  • Figure: 25 Small Vendors Offering Insurance Services
  • Figure: 26 Small Players: Key Features
  • Figure: 27 Insurance BPO Vendors: Size Vs. Specialization
  • Figure: 28 Types Of Billing Rates
  • Figure: 29 Billing Rates By Type Of Work In The Value Chain
  • Figure: 30 Higher Billing Rates For Bundled Services
  • Figure: 31 Billing Rate Trends - 2000-10
  • Figure: 32 Human Resource Recruitment And Retention Strategies
  • Figure: 33 Certifications And Standards For Insurance Outsourcing Vendors
  • Figure: 34 Certifications Acquired By Various Companies
  • Figure: 35 Indian Insurance Outsourcing Opportunity: FY 2006-2010 ($ Mn)
  • Figure: 36 Offshore Services Buyer Market By Region: FY2006 To 2010
  • Figure: 37 Employment Opportunity In Insurance Outsourcing: FY 2006 - 2010
  • Figure: 38 The Captive-Third Party Mix: FY2006l
  • Figure: 39 The Captive-Third Party Mix: FY2010
  • Figure: 40 Insurance Industry In The BPO Industry Maturity Lifecycle
  • Figure: 41 Recent Mergers And Acquisitions In The Global Insurance Outsourcing Market
  • Figure: 42 Synergy Between IT Parent And BPO Unit
  • Figure: 43 Expected Winners Among Third Party Offshore Vendors
  • Figure: 44 Growth Expectations For Outsourcing Of Various Insurance Services