KPO - The New Outsourcing Avenue for Indian BPO Market

Publication Date	October 2006
Publisher	RNCOS
Product Type	Report
Pages	105
ISBN Number	not applicable
Product Code	RCS00069

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Summary

Having made an indelible mark in the global BPO business, Indian IT and ITeS sector is now thriving in Knowledge Process Outsourcing (KPO). RNCOS, in its market research report "KPO - The New Outsourcing Avenue for Indian BPO Market" estimates that the world BPO market is worth US $234 billion with the contribution from India, worth $5.7 billion. The Indian BPO industry includes basic data and market research, equity research, management, engineering design, animation and simulation, medical content & services and education and publishing. India as a major KPO player in the world has inherent advantages because of its intellectual and Internet resource. The resulting economic success of the BPO industry has taken many firms to their advanced knowledge work to off shore destinations.

The Indian KPO sector has immense opportunities for the SMEs. The SMEs can change their costs as per the short-term demands, which can create new business models. This market research report presents the evolution of KPO market in India, tuned for the growing offshore business. The report analyzes the demand and supply, new opportunities and challenges faced by the KPO industry. The report accounts for the role of SMEs in BPO and KPO businesses. It also makes an assessment of expenditure, income and revenue growth for FY 2004-05 to show its impact on trade, facility management and GDP.

Report Highlights

Overview of the BPO and KPO industry and its key economic indicators.
Study of the present global scenario, Indian BPO and KPO scenario, and a clear roadmap ahead for the new entrants and present operators. Presentation of a vertical industry perspective and forecasts by corporate functions.
Discussions on laws, regulations and state BPO policies that serve in proliferating business growth.
Highlights of the NASSCOM initiatives and strategies.
BPO market size and growth by sectors, BPO companies' shares, employment opportunities and attrition rate.
Comparison of Indian BPO sector with other leading BPO countries like China, Russia, Philippines, Ireland, Canada and more.
SWOT analysis of the Indian BPO sector.
Challenges and threats faced by the Indian BPO industry in current economic standards.
Market analysis and discussion of key buyer and vendor trends, drivers and inhibitors and, corporate sourcing strategies.
Market analysis of Knowledge Process Outsourcing (KPO) till 2010.
Recent developments and current issues in the industry.
Profiles of key players in the Industry.

Report Features

Giving a detailed analysis, chapter 2 provides an overview of Indian BPO and chapter 3 of global BPO. Chapter 4 indicates why India is a BPO destination; chapter 5 gives rules and regulations of government, state, international tariffs & anti outsourcing bills and Nasscom initiatives & strategies. Chapter 6 gives market analysis of Indian BPO for 2005 in terms of size, growth, employment opportunities, attrition rate, IT service vendors and emerging areas in outsourcing. Chapter 7 deals with BPO competitors in India; chapter 8 on SWOT; chapter 9 on opportunities and challenges; chapter 10 about the next big opportunity for India KPO; chapter 11 on investment demographics by states; chapter 12 on mergers and acquisitions and initial public offerings in the Indian BPO & KPO industry; chapter 13 on recent issues and key developments and finally chapter 14 provides overview of major companies.

Content

1. Executive Summary
2. Indian Business Process Outsourcing - An Overview
3. Global BPO Market Size (2005 & 2008)
4. Why India - BPO Destination
5. Rules and Regulation Framework
- 5.1 State Policies related to ITES-BPO Industry
- 5.2 Anti-Outsourcing Bills
- 5.3 NASSCOM Initiatives and Strategies
6. Indian Business Process Outsourcing (BPO) Market Analysis, 2005
- 6.1 Overall Market Size and Growth (2003-2005)
- 6.2 Market Size and Growth by Sectors, 2005
- 6.3 Employment Opportunities, 2006
- 6.4 Attrition Rate in BPO Sector
- 6.5 Market Growth of Indian IT Service Vendors in BPO, 2005
- 6.6 New Emerging Areas in Outsourcing
7. BPO Competitor Analysis of India
8. SWOT Analysis of Indian BPO Sector
9. Opportunities and Challenges to Indian ITES-BPO Market
- 9.1 Opportunities
- 9.2 Challenges
10. KPO (Knowledge Process Outsourcing) in India - The Next Big Opportunity
- 10.1 Total Market Size (2003-2005)
- 10.2 Market Size by KPO Services, 2010
- 10.3 Market Share of India, 2010
- 10.4 Employment Opportunities
- 10.5 Market Drivers Fueling the KPO Trend
- 10.6 KPO v/s BPO
11. KPO - Investment Demographics by States
- 11.1 Bangalore
- 11.2 Tamil Nadu
- 11.3 Punjab
- 11.4 Kolkata
- 11.5 Kerala
- 11.6 Uttar Pradesh
- 11.7 Maharashtra
- 11.8 Haryana
- 11.9 Gujarat
- 11.10 Karnataka
12. Mergers and Acquisitions (M&A) and Initial Public Offerings (IPOs) in the Indian BPO and KPO Industry
13. Recent Issues and Key Developments
14. Key Company Profiles
- 14.1 WNS Global Services
- 14.2 Wipro Spectramind
- 14.3 HCL Technologies Limited
- 14.4 Daksh e-Services
- 14.5 ExlService Holdings, Inc.
- 14.6 MphasiS BFL Limited
- 14.7 Convergys Corporation
- 14.8 Intelenet Global
- 14.9 Progeon Ltd.
- 14.10 24/7 Customer Inc.
- 14.11 Datamatics Technologies Ltd.
- 14.12 Hinduja TMT Limited
- 14.13 TransWorks Information Services Ltd.
- 14.14 Zenta
- 14.15 Tracmail (India) Pvt. Ltd.
- 14.16 vCustomer Corporation
- 14.17 Sutherland Technologies
- 14.18 Deloitte Consulting LLP
- 14.19 Patni Computer Systems Limited
- 14.20 General Electric Company
- 14.21 Tata Consultancy Services
- 14.22 I-Flex Solutions Limited
- 14.23 Getronics NV
- 14.24 Covansys Corporation
- 14.25 Syntel, Inc.
- 14.26 Ceridian Corporation
- 14.27 Spherion Corporation
- 14.28 Automatic Data Processing, Inc.
- 14.29 Keane, Inc.
- 14.30 Xansa
- 14.31 CSC
- 14.32 Dell Computers
- 14.33 IBM
- 14.34 eFunds Corporation
- 14.35 Datamonitor Plc
- 14.36 McKinsey
List of Figures:
- Figure 3-1: Global - BPO Industry Market Size (in Billion US $), 2000,2005 & 2008 (F)
- Figure 3-2: Global - BPO Industry by Geography (%), 2005
- Figure 3-3: Global - BPO Industry by Types of Services (%), 2005
- Figure 4-1: India - BPO Cost Advantage
- Figure 4-2: Global - BPO Market Location Attractiveness
- Figure 6-1: India - Overall BPO Market Size (in Billion US $), 2003-2005
- Figure 6-2: India - BPO Industry Share by Sector (%), 2005
- Figure 6-3: India - BPO Employment (No. of People in '000s), 2004-2006
- Figure 10-1: India - Offshoring Location Attractiveness Index, 2004
- Figure 10-2: India - KPO Projection (2006-2012)
- Figure 10-3: India - BPO/KPO Industry (in Billion US $), 2003-2005
- Figure 10-4: India - KPO Business Segmentation by Market Share (%), 2010
- Figure 10-5: India - Share in World Market for KPO (%), 2005 & 2010
- Figure 10-6: Global - Comparison of Offshore Locations by Cost
- Figure 10-7: India - KPO Number of Employees Growth (in '000), 2005 & 2010
- Figure 14-1: WNS Global Services - Stock Performance Chart
- Figure 14-2: Convergys Corporation - Stock Performance Chart
- Figure 14-3: Patni Computer Systems Limited - Stock Performance Chart
- Figure 14-4: General Electric Company - Stock Performance Chart
- Figure 14-5: Tata Consultancy Services - Stock Performance Chart
- Figure 14-6: Covansys Corporation - Stock Performance Chart
- Figure 14-7: Syntel, Inc. - Stock Performance Chart
- Figure 14-8: Ceridian Corporation - Stock Performance Chart
- Figure 14-9: Spherion Corporation - Stock Performance Chart
- Figure 14-10: Automatic Data Processing, Inc. - Stock Performance Chart
- Figure 14-11: Keane, Inc. - Stock Performance Chart
- Figure 14-12: CSC - Stock Performance Chart
- Figure 14-13: Dell Computers - Stock Performance Chart
- Figure 14-14: IBM - Stock Performance Chart
- Figure 14-15: eFunds Corporation - Stock Performance Chart
- Figure 14-16: Datamonitor Plc - Stock Performance Chart
List of Tables:
- Table 5-1: India - State-wise Suitability for BPO Investments and Facilities (2004-05)
- Table 7-1: India - Top 15 BPO Firms, 2005
- Table 10-1: Global - Call Center Employee Cost by Geographical Region, 2005
- Table 11-1: India - Scores as per Dataquest Survey on Investment attractiveness for BPO Industries, 2004
- Table 12-1: India - List of Mergers and Acquisitions in BPO/KPO Sector (2002 to 2006)
- Table 14-1: WNS Global Services - Key Financials (in Million US $), 2004, 2005 & June 2006
- Table 14-2: HCL Technologies Limited - Key Financials (2003-2005)
- Table 14-3: Convergys Corporation - Key Financials (in Million US $), 2004, 2005 & June 2006
- Table 14-4: Patni Computer Systems Limited - Key Financials (in Million US $), 2004, 2005 & June 2006
- Table 14-5: General Electric Company - Key Financials (in Million US $), 2004, 2005 & June 2006
- Table 14-6: Tata Consultancy Services - Key Financials (2004-05 & 2005-06)
- Table 14-7: I-Flex Solutions Limited - Key Financials (in '000 Rs), 2005 & 2006
- Table 14-8: Getronics NV - Key Financials (in Million US $), 2003-2005
- Table 14-9: Covansys Corporation - Key Financials (in Million US $), 2004, 2005 & June 2006
- Table 14-10: Syntel, Inc. - Key Financials (in Million US $), 2004, 2005 & June 2006
- Table 14-11: Ceridian Corporation - Key Financials (in Million US $), 2004, 2005 & June 2006
- Table 14-12: Spherion Corporation - Key Financials (in Million US $), 2004, 2005 & July 2006
- Table 14-13: Automatic Data Processing, Inc. - Key Financials (in Million US $), 2004, 2005 & June 2006
- Table 14-14: Keane, Inc. - Key Financials (in Million US $), 2004, 2005 & June 2006
- Table 14-15: Xansa - Key Financials (in Million US $), 2003-2005
- Table 14-16: CSC - Key Financials (in Million US $), 2004, 2005 & June 2006
- Table 14-17: Dell Computers - Key Financials (in Million US $), 2004, 2005 & August 2006
- Table 14-18: IBM - Key Financials (in Million US $), 2004, 2005 & June 2006
- Table 14-19: eFunds Corporation - Key Financials (in Million US $), 2004, 2005 & June 2006
- Table 14-20: Datamonitor Plc - Key Financials (2003-2005)
- Table 14-21: McKinsey - Sales Figure (in Million US $), 2000-2004