The Technology Investment and Outsourcing Outlook

Spend Forecasts by Vertical Market

Publication Date	July 2008
Publisher	Business Insights
Product Type	Report
Pages	135
ISBN Number	not applicable
Product Code	RBI00244

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Summary

The Technology Investment and Outsourcing Outlook
Spend forecasts by vertical market

The Technology Investment and Outsourcing Outlook is a report published by Business Insights that analyses the results of a proprietary end-user survey of 500 senior IT decision-makers from around the world, who were asked about enterprise technology investment and outsourcing priorities over the two years. It also provides an exclusive global market forecast for outsourcing and managed services to 2012, examined by outsourcing service portfolio, geography and vertical industry.

As the 'credit crunch' tightens, this report uses a combination of end-user survey data and proprietary market forecasts to provide an insight into the likely future trends in enterprise IT investment. It identifies the key technology areas that enterprises are planning to invest in over the next two years, as well as the technologies that they are most likely to outsource.

Identify and target future outsourcing opportunities by product, geography and industry vertical with the help of this new report.

This new report will enable you to...

Understand the market challenges facing enterprises in each vertical and how these will impact their technology investment and outsourcing decisions.
Quantify the size and type of recent major IT projects by industry vertical across the Energy & Utilities, Government, Healthcare, Insurance, Media, Manufacturing and Retail sectors.
Discover which technologies enterprises already outsource and those they will consider outsourcing over the next two years across Enterprise Applications, Business Intelligence, Security, Content Management, Mobility, IT Systems Management and Converged Voice/data Networks.
Forecast the future size of the global outsourcing and managed services market by geography, service portfolio and vertical industry.

Some key findings from this report...

The global market for outsourcing and managed services will grow at a CAGR of 4.7% between 2007 and 2012, to reach US$402bn.
The outsourcing of technologies only increase slowly over the next two years. Presently, outsourcing services are used on average by 18% of enterprises participating in our end-user survey.
Financial Services is by far the largest vertical opportunity for outsourcing and managed services. It is forecast to grow at a CAGR of 4.9% from US$79.9 billion in 2007 to US$101.6 billion by 2012. (25.3% of the global market).
China and India represent the fastest growing global markets for outsourcing and managed services during the period, with a 2007-2012 CAGR of 26.9% and 22.9%, respectively.
Voice/data convergence is the most outsourced technology in the US according to Business Insights survey, followed by mobile (17%) and security (17%). Business intelligence (at 9%) and IT systems management (at 11%) are the least outsourced technologies at US enterprises.

Key questions answered by this report...

Which technologies do enterprises already outsource and which are they considering outsourcing over the next two years?
Is there any enterprise demand for ERP outsourcing over the next two years?
Which geographies and vertical industries represent the biggest opportunity for outsourcing and managed services providers between now and 2012?
How likely are enterprises to outsource mobility over the next 24 months?

Content

The Technology Investment and Outsourcing Outlook
Executive Summary
- Enterprise technology investment priorities
- Enterprise outsourcing outlook, US and Europe
- Education
- Energy & Utilities
- Government
- Healthcare
- Insurance
- Media
- Manufacturing
- Retail
- Outsourcing market size and forecasts
Chapter 1 Enterprise technology investment priorities
- Summary
- Introduction
- Technology investment priorities
- Largest investment in 2007
- Technology investments by vertical
- Current penetration
- Future technology investment plans
- Applications investment priorities
- Investment priorities
- Greenfield investments
- Plans for investment in outsourcing
- Conclusions
Chapter 2 Enterprise outsourcing outlook, US and Europe
- Summary
- Introduction
- The US
- United Kingdom
- France
- Germany
- Italy
- Spain
- Benelux
Chapter 3 Education
- Summary
- Market overview
- Education technology investment and outsourcing outlook
Chapter 4 Energy & Utilities
Summary
- Market overview
- Emphasize opportunities to build customer satisfaction
- Cost management potential
- Product / service integration services
- Energy & Utilities technology investment and outsourcing outlook
Chapter 5 Government
- Summary
- Market overview
- Government technology investment and outsourcing outlook
Chapter 6 Healthcare
- Summary
- Market overview
- Healthcare technology investment and outsourcing outlook
Chapter 7 Insurance
- Summary
- Market overview
- Insurance technology investment and outsourcing outlook
Chapter 8 Media
- Summary
- Market overview
- Media technology investment and outsourcing outlook
Chapter 9 Manufacturing
- Summary
- Market overview
- Manufacturing technology investment and outsourcing outlook
Chapter 10 Retail
- Summary
- Market overview
- Retail technology investment and outsourcing outlook
Chapter 11 Outsourcing market size and forecasts
- Summary
- Introduction
- Market sizing by geography
- By service portfolio
- Application services
- Business process outsourcing
- Infrastructure services
- By vertical
- Application Services
- Business Process Outsourcing
- Infrastructure Services
Index
List of Figures
- Figure 1.1: Enterprises technology priorities in 2007
- Figure 1.2: Technology investment priorities by vertical
- Figure 1.3: Technology penetration and investment priorities for the future
- Figure 1.4: Technology investment plans
- Figure 1.5: Applications and solutions investment priorities
- Figure 1.6: Applications and solutions greenfield investments
- Figure 1.7: Outsourcing penetration and investment plans, by technology
- Figure 2.8: Technologies that US enterprises currently, and plan to, outsource (% respondents)
- Figure 2.9: Technologies that UK enterprises currently, and plan to, outsource (% respondents)
- Figure 2.10: Technologies that French enterprises currently, and plan to, outsource (% respondents)
- Figure 2.11: Technologies that German enterprises currently, and plan to, outsource (% respondents)
- Figure 2.12: Technologies that Italian enterprises currently, and plan to, outsource (% respondents)
- Figure 2.13: Technologies that Spanish enterprises currently, and plan to, outsource (% respondents)
- Figure 2.14: Technologies that Benelux enterprises currently, and plan to, outsource (% respondents)
- Figure 3.15: Education organizations size of investment in single biggest IT project in budget year 2007
- Figure 3.16: Education organizations area of investment for single biggest IT project in budget year 2007
- Figure 3.17: Technologies that educational institutions are outsourcing, now and in the future (% respondents)
- Figure 4.18: Size of investment in single biggest IT project in budget year 2007 for Energy & Utilities organizations
- Figure 4.19: Area of investment for single biggest IT project in budget year 2007 for Energy & Utilities organizations
- Figure 4.20: Technologies that energy and utlities organizations are outsourcing, now and in the future (% respondents)
- Figure 5.21: Size of investment in single biggest IT project in budget year 2007
- Figure 5.22: Area of investment for single biggest IT project in budget year 2007
- Figure 5.23: Technologies that government organizations are outsourcing, now and in the future (% respondents)
- Figure 6.24: Size of investment in single biggest IT project in budget year 2007
- Figure 6.25: Area of investment for single biggest IT project in budget year 2007
- Figure 6.26: Technologies that healthcare providers are outsourcing, now and in the future (% respondents)
- Figure 7.27: Size of investment in single biggest IT project in budget year 2007
- Figure 7.28: Area of investment for single biggest IT project in budget year 2007
- Figure 7.29: Technologies that insurance companies are outsourcing, now and in the future (% respondents)
- Figure 8.30: Size of investment in single biggest IT project in budget year 2007
- Figure 8.31: Area of investment for single biggest IT project in budget year 2007
- Figure 8.32: Technologies that media organizations are outsourcing, now and in the future (% respondents)
- Figure 9.33: Size of investment in single biggest IT project in budget year 2007
- Figure 9.34: Area of investment for single biggest IT project in budget year 2007
- Figure 9.35: Technologies that manufacturing organizations are outsourcing, now and in the future
(% respondents)
- Figure 10.36: Size of investment in single biggest IT project in budget year 2007
- Figure 10.37: Area of investment for single biggest IT project in budget year 2007
- Figure 10.38: Technologies that retailers are outsourcing, now and in the future (% respondents)
List of Tables
- Table 1.1: How much investment did you make in your single biggest IT project in budget year 2007? Which technology area does this fall under?
- Table 1.2: Which of the following do you currently have or use, and which would you prioritize for greenfield investment in the next 6 months? 2 years?
- Table 1.3: Which of the following do you currently have or use, and which would you prioritize for investment in the next 6 months? 2 years?
- Table 1.4: Which of the following applications do you currently have or use, and which would you prioritize for investment in the next 6 months? 2 years?
- Table 1.5: Which of the following applications do you currently have or use, and which would you prioritize for Greenfield investment in the next 6 months? 2 years?
- Table 1.6: Which of the following technology areas do you outsource now, or are you considering outsourcing in the next 6 months? 2 years?
- Table 11.7: Outsourcing and managed services market sizing by geography, 2007-2012 (US$m)
- Table 11.8: Global application services market by geography, 2007-2012 (US$m)
- Table 11.9: Global business process outsourcing services market by geography, 2007-2012 (US$m)
- Table 11.10: Global infrastructure services market forecast by geography, 2007-2012 (US$m)
- Table 11.11: Global outsourcing and managed services market forecast by vertical, 2007-2012 (US$m)
- Table 11.12: Global Application Services market forecast by vertical, 2007-2012 (US$m)
- Table 11.13: Global BPO market forecast by vertical, 2007-2012 (US$m)
- Table 11.14: Global Infrastructure Services market forecast by vertical, 2007-2012 (US$m)