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Small Business Metrics: Banking and Insurance for Cafs, Hotels, Pubs and Restaurants in the UK

  • Publication Date:August 2006
  • Publisher:Finaccord
  • Product Type: Report
  • Pages:75

Small Business Metrics: Banking and Insurance for Cafs, Hotels, Pubs and Restaurants in the UK

The report titled Small Business Metrics: Banking and Insurance for Cafs, Hotels, Pubs and Restaurants in the UK is one of ten publications focused on specific small business categories in the Small Business Metrics series developed in conjunction with IMRS (www.imrs.co.uk). Based on an on-line survey of 1,575 small business owners and self-employed individuals carried out in June and July 2006, of which 85 are classifiable as cafs, hotels, pubs and restaurants, the study provides fresh and detailed insights into the market for providing a range of business banking and insurance services to this type of small business. In essence, the research provides clear answers to a range of key issues in the market for promoting banking and insurance services to cafs, hotels, pubs and restaurants. Key issues addressed include a thorough analysis of the usage of small businesses in this category of different types of business banking and insurance products, their propensity to strike up relationships with more than one bank or insurer, the distribution interfaces and channels that they use to contract banking and insurance services, their satisfaction with the various services offered by the financial institutions providing their main banking and insurance products, and their inclination to contract banking and insurance services through commercial affinity groups such as professional or trade associations, or franchise organisations.

  • 0.0 Executive Summary
  • 1.0 Introduction
    • Research rationale
    • There are around 4.4 million enterprises with fewer than 50 employees in the UK
    • Using conventional techniques, the small business audience is tough to researc although the Internet methodology helps to circumvent many of the usual problems
    • The market for small business financial services is subject to rapid change
    • Research sample
    • Strengths and weaknesses
    • The Internet research methodology is characterised by more advantages than drawbacks including the fact that small businesses have more time to provide accurate responses
    • Finaccord
    • The Small Business Metrics series
    • UK consumer research publications
    • UK affinity and partnership marketing publications
    • IPT / IMRS
    • Errors, omissions and limit of liability
  • 2.0 Banking Services
    • Introduction
    • Requirement for any form of business banking service
    • Frequency of usage of different forms of business banking service
    • Business deposit / investment accounts: choice of bank
    • Value of funds held in all business current / deposit / investment accounts
    • Number of business banking relationships
    • Bank with which main business current account held
    • Banks from which other business banking services contracted
    • Length of tenure of main business current account
    • Likelihood of changing main business current account
    • Frequency of contact with bank holding main business current account
    • Preferred frequency of contact with bank holding main business current account
    • Method of contact with bank holding main business current account
    • Preferred method of contact with bank holding main bus. current account
    • Satisfaction with services offered by bank holding main business current account
  • 3.0 Insurance Services
    • Introduction
    • Holdings of any form of business insurance
    • Holdings of specific forms of business insurance
    • Evaluation and purchasing methods for business insurance
    • Expenditure on business insurance during last 12 months
    • Flexibility of main business insurance package
    • Number of business insurance providers used
    • Providers used for main business insurance package
    • Providers used for other business insurance policies
    • Distribution interface used for main business insurance package
    • Distribution channel used for main business insurance package
    • Bank used (where relevant) for main business insurance package
    • Length of tenure of main business insurance package
    • Likelihood of changing main business insurance package
    • Satisfaction with services offered by provider of main business insurance package
  • 3.0 Commercial Affinity Groups
    • Introduction
    • Membership of professional or trade associations
    • Membership of franchise organisations
    • USAge of commercial affinity groups to contract business banking services
    • USAge of commercial affinity groups to contract business insurance services
    • NOTE: in the headings below, s-eis. = self-employed individuals
    • Breakdown of UK enterprises by legal status, number of employees and business sector
    • Sample of s-eis. broken down by annual turnover, number of employees and business sector
    • Sample of s-eis. broken down by geography, location of business and longevity of business
    • Requirement of s-eis. for any form of business banking service, 2006
    • Frequency of usage by s-eis. of different forms of business banking service, 2006
    • Frequency of usage by s-eis. of different forms of business banking service, 2006 (data)
    • Prop. of s-eis. to use bank other than that hold. main bus. ca. for bus. dep. / inV. accs., 2006
    • Value of funds held by s-eis. in all business current, deposit and investment accounts, 2006
    • Number of business banking relationships held by s-eis., 2006
    • Bank with which main business current account of s-eis. is held, 2006
    • Banks from which other business banking services contracted by s-eis., 2006
    • Length of tenure of main business current account of s-eis., 2006
    • Likelihood of s-eis. changing main business current account during next 12 months, 2006
    • Frequency of contact with bank holding main business current account of s-eis., 2006
    • Preferred frequency of contact with bank holding main bus. current account of s-eis., 2006
    • Most common method of contact with bank holding main bus. current account of s-eis., 2006
    • Preferred method of contact with bank holding main business current account of s-eis., 2006
    • Satisfaction of s-eis. with services offered by bank holding main bus. current account, 2006
    • Satisfaction of s-eis. with services offered by bank holding main bus. current account, 2006
    • Holdings by s-eis. of any form of business insurance, 2006
    • Hold. by s-eis. of spec. forms of bus. ins. (among those with some form of bus. ins.), 2006
    • Holdings by s-eis. of specific forms of business insurance (among all s-eis.), 2006
    • Forms of bus. ins. ideally held by s-eis. (among those with some form of bus. ins.), 2006
    • Var. between act. and ideal hold. of bus. ins. by s-eis. (among those with bus. ins.), 2006
    • Evaluation and purchasing methods used by s-eis. for business insurance, 2006
    • Expenditure by s-eis. for business insurance during the last 12 months, 2006
    • Flexibility of main business insurance package used by s-eis., 2006
    • Number of business insurance providers used by s-eis., 2006
    • Providers used for main business insurance package bought by s-eis., 2006
    • Providers used for other business insurance policies bought by s-eis., 2006
    • Distribution interface used for main business insurance package bought by s-eis., 2006
    • Distribution channel used for main business insurance package bought by s-eis., 2006
    • Bank used for main business insurance package bought by s-eis. using a bank, 2006
    • Length of tenure of main business insurance package bought by s-eis., 2006
    • Likelihood of s-eis. changing provider of main bus. ins. package during next 12 months, 2006
    • Satisfaction of s-eis. with services offered by provider of main bus. insurance package, 2006
    • Satisfaction of s-eis. with services offered by provider of main bus. ins. package, 2006 (data)
    • Percentage of s-eis. belonging to a professional or trade association, 2006
    • Percentage of s-eis. belonging to a franchise organisation, 2006
    • USAge of comm. aff. grps. to cont. bus. bank. svs. by s-eis. belong. to a comm. aff. grp., 2006
    • USAge of comm. aff. grps. to cont. bus. ins. svs. by s-eis. belong. to a comm. aff. Grp., 2006
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