Business Trends - North and Latin American Retail Banking Technology (Customer Focus)

Introduction

This report presents the views of 100 business and technology decision-makers in the Latin and North American retail banking sector, drilling down into IT strategy drivers and pinpointing key investment areas for 2008.

Scope

• Based on 100 interviews with Latin and North American retail banks
• Coverage of the North American markets: US and Canada
• Coverage of the Latin American markets: Argentina, Brazil and Mexico

Highlights

Upper tier banks show a bullish attitude towards future IT spending, with over 50% expecting to increase their budgets for 2008. Lower tier banks are more cautious about spending increases; but there are also fewer that expect a reduction in IT budgets.

Regulatory pressures are keeping banks focused upon compliance strategies; in the face of continued economic uncertainty, cost control has again risen in importance.

IT security is driving increased IT spend in over 80% of both upper and lower tier banks, with a majority of lower tier banks citing it as their highest priority. Of equal importance to upper tier banks are transaction and process monitoring, and operational risk management.

Reasons to Purchase

• Understand rapidly changing trends in end-user opinion to determine your go to market strategy
• Use robust primary data to plan your 2008 strategy with confidence
• Complements Datamonitor's European American Customer Focus report, DPTC0009