Irish IT Trends - Banking Industry

Publication Date	July 2005
Publisher	iReach
Product Type	Report
Pages	34
ISBN Number	not applicable
Product Code	ICH00073

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Summary

This report takes a comprehensive approach in both assessing this sector and in terms of how data was collected in order to ensure logical evaluation across all industries. We investigate the topics of CRM, multi channel banking, outsourcing and risk management, taking each one, examining it in a detailed Irish perspective, and comparing/contrasting with the global IT sector.

In order to deliver market focused reports, research findings were validated and enriched through rigorous interaction - using surveys, questionnaires and discussion forums - with a variety of top banking executives both in the UK and Ireland. The author's illustrate their insights through contemporary concise case studies using both local and international examples, such as AIB, BOI and Bankwest (Australia).

Reasons to purchase:

For IT vendors

Estimate local banking IT buying budgets and patterns
Examine the issues that concern IT buyers in this sector
Understand key Industry trends in Ireland
Adopt your solutions to cater for the unique demands of the banking sector

For Banking IT executives

Benchmark your operations against industry leaders in an Irish context
Study the IT problems of your contemporaries and their subsequent solutions

Content

Overview
Report Methodology
1 Defining Retail Banking In An Irish Context
- 1.1 Banking
- 1.2 Debt in Ireland
- 1.3 News Headlines
- 1.4 Key Retail Banking Business and Technology Trends in Ireland
2 Multi Channel Banking
- 2.1 Business Drivers
- 2.2 Technology Response
  - 2.2.1 ATM's/ Kiosks
  - 2.2.2 Internet Banking
  - 2.2.3 Online Banking
- 2.3 Case Study (AIB)
- 2.4 Key Takeaways
3 Customer Relationship Management
- 3.1 Business Drivers
- 3.2 Technology Response
- 3.3 Case Study (Bank of Ireland)
- 3.4 Key Takeaways
4 Risk Management
- 4.1 Business Drivers
- 4.2 Technology Response
  - 4.2.1 Scalability
  - 4.2.2 Availability
  - 4.2.3 Security
- 4.3 Case Study (BankWest)
- 4.4 Key Takeaways
5 Outsourcing
- 5.1 Business Driver
- 5.2 Case Study
- 5.3 Key Takeaways
Lists Of Table/ Figure
- 0.1 Top 10 Financial Institutions in Ireland
- 0.2 Irish Banks Compared to European Banks
- 2.1 Branches are still more popular than the internet or branches
- 2.2 Global Technology Spending on Bank Delivery Channels
- 2.3 Online Banking around the World
- 3.1 Branches of Clearing Bank Groups in the Republic of Ireland
- 3.2 An Integrated Perspective of CRM
- 3.3 Success rates of CRM initiatives
- 4.1 The risk Management Process
- 4.2 Basel ll Compliance Chart
- 5.1 Outsourcing by sector in Western Europe
- 5.2 Types of outsourcing by business area
- 5.3 Reasons for/ against outsourcing