The time has come to think strategically about systems management, and how it can be used in a co-ordinated and effective manner to deliver real business benefit. This is one of the key conclusions drawn in recently published report, ‘IT Systems Management’, as organisations demand the IT infrastructure delivers increased levels of availability and quality of service, the focus for IT managers is shifting towards a business service perspective.

Organisational IT structures are often characterised by many different silo’ed teams of technical specialists. These silos often drive the technology selection process in organisations, which to a large extent is governed by the existing skills within the IT department. Continue reading “Systems Management Evolving to Deliver Real Business Benefits” »