INTELLIGENT COMMENT AND INSIGHT INTO THE LATEST GLOBAL INDUSTRY MARKET TRENDS

july

11th

by Jonna Dagliden

Is ‘Self Check-Out’ the Answer to Meeting Growing Customer Demands?

Jonna DaglidenDo you recognise yourself paying for your food shopping in a ’self check out’, paying for travel through airport check-in kiosks, and renting movies from self-service DVD rental kiosks instead of traditional retail spaces?

Well in that case your part of the new developments where snapshots are being developed at photo kiosks, motorists are refuelling their vehicles at pay-at-pump gas stations and where restaurant diners can order from touch-screens at fast-food chains and use hand-held, pay-at-table devices at sit-down restaurants.

This new mode of self-service kiosk commerce is being built on ground already broken by ATMs and vending machines, both of which are going through both challenges and exciting developments in their own right.

Well aware that helping customers serve themselves is big business, manufacturers are feverishly working to develop applications to compete in this burgeoning market. From retail to hospitality, from foodservice to transportation to entertainment, industries are eagerly seeking to install new self-service technologies in order to meet customer demand, jump ahead of competitors and save on labour costs.

For further information see: Self-Service Buy-and-Pay Market: Kiosk, Vending and Foodservice Trends in the U.S.

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