Welcome: Guest

log in

Becoming the Best

Publication Date May 2008
Publisher Ashgate Publishing
Product Type DVD
Pages
ISBN Number 9780347600026
Product Code ASH00133
Price

£295.00
approximately: $521 | €374

CD-ROM £295 ($521 | €374)Buy Now
Order above formats by FAXOrder by FAX

Summary

An award-winning training DVD, based on a bestselling book, designed to bring about a profound change of attitude in your organization and launch your company on the road to achieving total quality.

Wilkins is a company where staff think that everything is going well. But, in fact, a series of seemingly unconnected problems: rejects, misdirected deliveries, damage from bad packaging, and invoicing errors have infuriated their most important customer and now force them to take a long, hard look at the way they work.

Learning points:

  • the 'next-in-line' concept: every individual, every department, must think of their 'next-in-line' and provide them with quality service
  • how to use your people's knowledge and experience by encouraging them to become part of the solution
  • the nature and the impact of TQM
  • how to initiate and maintain a culture of continuous improvement.

Duration: 15 minutes plus reprise

Content

  • Support material:
  • Leader's Guide includes the programme objectives and content
  • guidance on introducing and implementing total quality training
  • a structured course on total quality including OHP masters and an annotated script.