Becoming the Best

An award-winning training DVD, based on a bestselling book, designed to bring about a profound change of attitude in your organization and launch your company on the road to achieving total quality.

Wilkins is a company where staff think that everything is going well. But, in fact, a series of seemingly unconnected problems: rejects, misdirected deliveries, damage from bad packaging, and invoicing errors have infuriated their most important customer and now force them to take a long, hard look at the way they work.

Learning points:

• the 'next-in-line' concept: every individual, every department, must think of their 'next-in-line' and provide them with quality service
• how to use your people's knowledge and experience by encouraging them to become part of the solution
• the nature and the impact of TQM
• how to initiate and maintain a culture of continuous improvement.

Duration: 15 minutes plus reprise