Dealing with Abusive and Threatening Calls
| Publication Date | June 2005 |
|---|---|
| Publisher | Ashgate Publishing |
| Product Type | DVD |
| Pages | |
| ISBN Number | 9780347602556 |
| Product Code | ASH00180 |
Buy this product or for assistance call +44 20 7060 7474
Summary
Running Time: 15 minutes
Angry and frustrated callers can sometimes become abusive or even threatening - making a stressful interaction for the person handling the call. Discover the six skills for handling these difficult calls and how to give professional warnings before terminating a call.
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Delivery Details
DVD:Despatched within 3 to 5 working days.
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