Listening

Running Time: 11 minutes

The TakeAway Training Film Series comprises short, practical training films providing managers, supervisors and staff with techniques, advice and ideas on some of the key areas of their job.

The series features 'talking head discussion' between psychologists Eve Ash and Peter Quarry, is designed for learning resource centres and management self-development.

Research suggests that most people are not good listeners. So what are the main mistakes we all make and what are the skills to listen effectively? This programme explains clearly how not just to listen, but how to really hear and understand what someone is saying.

• Not applicable