The Psychology of Saying Sorry

The TakeAway Training Film Series comprises short, practical training films providing managers, supervisors and staff with techniques, advice and ideas on some of the key areas of their job.

The series which features 'talking head discussion' between psychologists Eve Ash and Peter Quarry, is designed for learning resource centres and management self-development.

Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apologizing and learn the simples does and don'ts. It includes a special section on forgiveness!