Remember Me

Publication Date	May 2008
Publisher	Ashgate Publishing
Product Type	DVD
Pages
ISBN Number	9780347600019
Product Code	ASH00420

Price

£295.00
approximately: $551 | €374

CD-ROM £295 ($551 | €374)

Order above formats by FAX

Summary

DVD version of the worldwide bestseller that in 10 minutes delivers a message guaranteed to have big impact on customer service attitudes in your organization.

Follow the experience of Frank who, although let down by his garage, his bank, the airline he flies with, the hotel he stays in - even his dry cleaners - remains calm and uncomplaining throughout. Because he knows he will win in the end. Frank understands the power of the customer: 'If we can't get good service - we don't complain - we just don't come back - ever!'

On the other hand, Frank understands the power of customer loyalty. 'It's simple: I'll remember you. If you'll just - remember me!'

Learning points:

the power of good customer service
how to win or lose customers - for life!
how bad news spreads
the value of customer endorsement.

Duration: 11 minutes

Content

Support Material:
A presenter's guide accompanies Remember Me
Guidelines for using the film are given alongside some helpful suggestions for extending the training beyond the points covered in the film itself.