Management of Insurance Operations

To the manager the property and casualty (P+C) insurance industry presents different problems and opportunities from other industries. This book identifies those differences in market, product and regulation and shows the practitioner and student how to successfully apply both commonly used management methods and less common solutions to them.

• Preface
• How to use this book
• Additional reading
• Introduction and scene setting
• Insurance: basic principles
• The structure of the insurance market
• An introduction to the legal and regulatory framework for insurance
• Strategic planning in insurance operations
• Commonly applied insurance strategies
• Introduction to the value chain
• Insurance products
• The management of the front end:
  • 1. Market analysis and segmentation
  • 2 Practice
• The management of underwriting:
  • 1. Key concepts
  • 2. Reinsurance and ART
  • 3. Practice
• The management of claims
• The management of reserves
• The management of business services
• Cross-business challenges
• Assessing the profitability and management effectiveness of an insurance operation
• Conclusion
• Glossary of terms
• Index