Cross Cultural Communication Skills

Running Time: 14 minutes

The films in the Learning a la Carte film series, which is part of the larger TakeAway Training series, describe fresh challenges, innovative solutions and give informed insights into the future of work. Featuring discussions between psychologist Peter Quarry and leading international experts, these programmes are ideal for learning centres, training sessions and managers' own bookshelves.

This film describes what cross cultural communication skills are and why they are becoming increasingly important in today's business environment. Key learning points include: the effects of globalization and diversity; common mistakes caused by ethnocentrism; using 'cultural coaches'; dealing with conflict across different cultures; managing a culturally diverse team. The programme features psychologist Peter Quarry, interviewing Doug Lipp, an international business consultant, USA.