Dealing with Conflict
| Publication Date | October 2006 |
|---|---|
| Publisher | Ashgate Publishing |
| Product Type | DVD |
| Pages | |
| ISBN Number | 9780566087646 |
| Product Code | ASH00299 |
Buy this product or for assistance call +44 20 7060 7474
Summary
Running Time: 12 minutes
Conflict can occur at all levels of an organization; internally between members of staff or externally, between staff members and clients, customers, partners. This 12 minute DVD demonstrates five useful ways for dealing with conflict; ignoring, giving in, win/lose, split the difference and cooperation. The last style, cooperation (which is the most constructive style) is covered in detail. The programme uses real-life scenarios to illustrate the five styles.
Content
- Not applicable
Delivery Details
DVD:Despatched within 3 to 5 working days.
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