Dealing with Conflict

Publication Date	October 2006
Publisher	Ashgate Publishing
Product Type	DVD
Pages
ISBN Number	9780566087646
Product Code	ASH00299

Price

£99.00
approximately: $175 | €126

OTHER ($175 | €126)

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Summary

Running Time: 12 minutes

Conflict can occur at all levels of an organization; internally between members of staff or externally, between staff members and clients, customers, partners. This 12 minute DVD demonstrates five useful ways for dealing with conflict; ignoring, giving in, win/lose, split the difference and cooperation. The last style, cooperation (which is the most constructive style) is covered in detail. The programme uses real-life scenarios to illustrate the five styles.