Handling Difficult People

Running Time: 14 minutes

Unfortunately, life is full of difficult situations, and very often these difficult situations involve dealing with difficult people. This 14 minute DVD illustrates five ways for handling a range of difficult behaviours (the complainer, the know-all, the joker, the aggressive type and the dodger). These are: take aside, stay in control, reward what you want, do not take it personally and push for commitment.