Mediating Disputes

Running Time: 25 minutes

Very often people involved in a dispute will resolve it themselves. At other times it is necessary for a third party to step in to assist. This person is called a mediator and may be a supervisor, manager, team leader, colleague or human resource specialist. This 25 minute DVD examines the four key steps to mediating disputes: clarify the issues, control the discussion, do the deal, action plan. The second part of the programme provides a rela-life case study set in the sales office of a newspaper to illustrate the techniques in action.