Transforming HR

How to Get Shared Services, Outsourcing and Business Partnering to Deliver What You Need

Publication Date	January 2001
Publisher	Thorogood Publishing
Product Type	Book
Pages	142
ISBN Number	978-1-85418-473-3
Product Code	TGD00004

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£80.00
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Summary

Faced with threats and challenges as never before, HR professionals urgently need to adapt new models to deliver real value to the business.

This specially commissioned report sets out a blue-print for the future of HR to enable you to deliver proven value to your Board, business and colleagues.

This report will help you to learn :

1. How to free up HR to deliver
2. The role of the Business Partner
3. The role of the Shared Service Centre
4. The pros and cons of outsourcing HR
5. The critical factors to look for in a partner
6. The keys to securing the best agreement
7. Techniques for leveraging technology

Content

Introduction
The New Hr Model
- HR Operating Model
- Moving away from the old model
- Freeing up HR to deliver
- Ful?lling the roles in HR
- Role of the HR Business Partner
- What does this mean for the line manager?
- The role of the line manager
- Line management concerns
- Role of the HR Center of Excellence
- Role of the Shared Service Center
- Drive down SG&A (sales, general and
- administrative overhead) costs
- Create a clear relationship between costs and service
- Improve service levels and quality
- Maximize technology investments
- Chapter summary of key messages
Hr Outsourcing
- What are the issues driving companies to outsource
- their HR functions?
- What are the advantages of outsourcing?
- What are the disadvantages of outsourcing?
- How do companies take the 'make' or 'buy'
- decision for HR services?
- What are the critical factors to look for in an
- HR outsourcing partner?
- Should the company ?x the problems internally
- before considering outsourcing?
- What is the likely future of HR outsourcing?
- Five guidelines to help achieve a great HR outsourcing agreement
Hr Shared Services
- The model in more detail
- The contact center and customer contact model
- Organizing around process
- Advantages of the SSC model
- Disadvantages of the SSC model
- Case study
- Chapter summary of key messages
Skills for The New World
- Managing operations
- Managing delivery
- Managing customers
- Managing service
- Managing suppliers
- Accepting new disciplines
- The importance of context
- Process
- Engage
- Analyze
- Analyzing the service
- Predicting the future
- Reading between the interpersonal lines
- Facilitate
- in?uence
- Technical skills
Summary
- Line management
- Evaluating the functions performance
- Further leveraging of technology and outsourcing
- Changing the skills and career path for HR
- Where should HR focus next?
- References
Appendix
- Scope of services
- Organization development
- HR strategy
- Labour relations
- Payroll
- Employee development
- Resourcing/recruiting