Impact of Training: Functional Excellence Leads to Operational Productivity

Publication Date	December 2008
Publisher	IDC
Product Type	Report
Pages	13
ISBN Number	not applicable
Product Code	IDC06217

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Summary

This IDC study presents survey results that describe the positive impact that an increased number or concentration of certifications has on IT team performance. Specifically, this research suggests that functional IT competence, as measured by certifications, positively impacts IT organizational performance in deployment, development, management, security, support, and storage functions.

"Technology vendors and certification sponsors must market certifications as the key element of helping enterprises maximize the value of IT investments. Teams with a higher percentage of certified members consistently outperform teams with fewer certified members," Cushing Anderson, program vice president, IT Education and Certification Research.

Content

IDC Opinion
In This Study
- Methodology
Situation Overview
Figure: Key Success Factors for Critical IT Functions
- Certification Matters: Functional Certification and Organizational Performance
  - Certifications Enable Agility and Security
  - Figure: Relationship Between Performance and Percentage of Team Certified Covering All IT Functions
  - Figure: Relationship Between Performance and Percentage of Team Certified Covering Security and Database Administration Functions
  - Certification Helps Achieve Business Goals
  - Skill Improves Productivity
  - Figure: Comparison of High- and Low-Performing Teams: Allocation of Time
- Design and Sources of Certification
Future Outlook
- Training and Certification Are Both Important
  - Worldwide IT Certification Market
Essential Guidance
Learn More
- Related Research
- Appendix: Functional Domains Covered
- Table: IT Functions Covered
- Synopsis