Quality Management in Construction

In the construction industry, those who see quality as simply a chore are on the fast track to going out of business. Many client organizations now require formal evidence of quality management capability as condition for tendering for contracts or consideration for partnership projects. Client organizations are increasingly unwilling to accept poor quality and the consequent costs relating to rework and time overruns. This puts the pressure on the providers of goods and services to absorb the costs generated by their own shortcomings. Quality is increasingly part of an integrated management systems approach; a construction site that fails to integrate quality, environmental and health and safety issues is likely to attract the attention of the regulatory authorities, sooner rather than later.

Quality Management in Construction is a road map to business success through quality. Amongst the many topics it covers are: a step-by-step approach to creating a quality management system that is right for your company; how to include all your stakeholders in the quality process; how to identify and map your key processes; how to use your system to help market your business and stay competitive; how to monitor and improve ongoing business performance and much, much more.

The book is part of the Leading Construction Series co-published by Gower and CITB-ConstructionSkills. The Leading Construction Series is part of a CITB-ConstructionSkills initiative to develop management skills within the industry. The books in the series are designed to be as practical as possible, with a firm grounding within the construction industry.