Books - CRM
This selection of professional and practical books will provide you with an accurate and dynamic overview of all Customer Relationship Management methods: customer support, database, data mining, analysis, cross-selling and more.
previous
Title  | Date  | Price |
|---|---|---|
| Bank IT Strategies in Enterprise Risk Management (Technology Focus) | Jan 2008 | £1,000 |
| Customer Relationship Management Software Spending through 2012 in Insurance North America (Databook) | Jan 2008 | £695 |
| Customer Relationship Management Software Spending through 2012 in Insurance Western Europe (Databook) | Jan 2008 | £695 |
| The Handbook of Customer Satisfaction and Loyalty Measurement | Oct 2006 | £75 |
| The Spirit of Service | Jun 2005 | £75 |
| Measuring Customer Service Effectiveness | Oct 2004 | £48 |
Filter Results by
