The Spirit of Service

Running Time: 15 minutes

The TakeAway Training Film Series comprises short, practical training films providing managers, supervisors and staff with techniques, advice and ideas on some of the key areas of their job.

The series features 'talking head discussion' between psychologists Eve Ash and Peter Quarry, is designed for learning resource centres and management self-development.

What does research show are the behaviours customer love and what do they hate? This programme encourages people to evaluate the service they provide from the customer's point of view. Become passionate about the service you give, whether it is external or within the organization!