Worldwide On-Demand CRM Applications 2008-2012 Forecast and 2007 Vendor Shares

On-Demand Offerings Compelling in a Down Economy

Publication Date	January 2009
Publisher	IDC
Product Type	Report
Pages	39
ISBN Number	not applicable
Product Code	IDC06797

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Summary

This IDC study provides the market sizing and vendor shares for the worldwide on-demand customer relationship management (CRM) applications software market in 2007 and the forecast for the 2008-2012 time period. Market trends are provided, along with the future market outlook and guidance to CRM software vendors.

"With the current economic environment, IDC expects organizations will take advantage of the delivery model but it will not be a wholesale exodus to the delivery model. On-demand suppliers must sell business benefit and not solely on the delivery model." - Mary Wardley, research vice president, CRM Applications research

Content

IDC Opinion
In This Study
- Methodology
- Market Definition
  - Customer Relationship Management Applications
    - Sales
    - Marketing
    - Customer Service
    - Contact Center
  - Software on Demand
Situation Overview
- The On-Demand CRM Applications Market in 2007
- Table: Worldwide On-Demand CRM Applications Revenue by Vendor, 2005-2007 ($M)
Future Outlook
- Forecast and Assumptions
  - Worldwide On-Demand CRM Applications Market Forecast, 2008-2012
  - Table: Worldwide On-Demand and Total CRM Applications Revenue, 2005-2012 ($M)
  - Table: Worldwide On-Demand and Total CRM Applications Revenue, 2005-2012 ($M)
  - Software as a Service in a Down Economy
  - Table: On-Demand Status and Plans for CRM Application Adoption by Delivery Model, June 2007 and October 2008
  - Table: On-Demand Status and Plans for CRM Application Adoption by Delivery Model and Segment
- Market Context
- Table: Worldwide On-Demand CRM Applications Revenue, 2005-2012: Comparison of December 2007 and December 2008 Forecasts ($M)
- Figure: Worldwide On-Demand CRM Applications Revenue, 2005-2012: Comparison of December 2007 and December 2008 Forecasts
- Figure: Worldwide On-Demand CRM Applications Revenue Growth, 2006-2012: Comparison of December 2007 and December 2008 Forecasts
Essential Guidance
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- Related Research
- Methodology
  - Historical Market Values and Exchange Rates
  - Table: Exchange Rates, 2003-2007 (%)
- Synopsis