Worldwide Small and Medium-Sized Business CRM Applications 2007 Vendor Shares by Company Size Segment

Salesforce.com and Oracle Lead the Two Top 10 Rankings

Publication Date	January 2009
Publisher	IDC
Product Type	Report
Pages	12
ISBN Number	not applicable
Product Code	IDC06815

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Summary

This IDC study provides 2007 top 10 vendor rankings for the two primary company size segments that make up the SMB market. The top 10 SMB CRM applications vendors are ranked by sales volume and share size. The study provides total market sizing for each of the two segments, a future market outlook, and guidance for SMB CRM software vendors.

"Vendors best positioned in the SMB CRM applications market will be those whose solutions exhibit best practices for a specific industry, can be implemented rapidly, bear immediate value upon use, and afford options in their delivery models." - Judy Hodges, research manager, SMB Applications research

Content

IDC Opinion
In This Study
- Methodology
- CRM Applications Market Definition
  - Marketing Automation
  - Web Activity Analysis
  - Sales
  - Customer Service
    - Contact Center
Situation Overview
- The Worldwide Small and Midsize Business CRM Applications Market in 2007
- Table: Worldwide Small Business CRM Applications Revenue by Top 10 Vendor, 2007 ($M)
- Table: Worldwide Midsize Business CRM Applications Revenue by Top 10 Vendor, 2007 ($M)
- Performance of Leading Vendors in 2007
- Performance by Geographic Region in 2007
- Table: Worldwide Small Business CRM Applications Revenue by Region, 2007 ($M)
- Table: Worldwide Midsize Business CRM Applications Revenue by Region, 2007 ($M)
- Figure: Worldwide Small Business CRM Applications Revenue Share by Region, 2007
- Figure: Worldwide Midsize Business CRM Applications Revenue Share by Region, 2007
Future Outlook
Essential Guidance
Learn More
- Related Research
- Methodology
- Synopsis