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Indonesia SME Survey: Communication Usage and Purchasing Behavior

  • Publication Date:July 2011
  • Publisher:IDC
  • Product Type: Report
  • Pages:34

Indonesia SME Survey: Communication Usage and Purchasing Behavior

This IDC study uses results from the IDC Asia/Pacific Communications Study, 2010 to identify trends in corporate data and Internet access services uptake, network expenditures, VoIP usage, corporate mobility, and outsourcing by small and medium-sized enterprises (SMEs) in Indonesia. It also examines budgets and service provider (SP) preferences, including the satisfaction levels of enterprises in this segment.

"SMEs are more likely to change their SP, with performance and quality of support (QoS) services being the key deciding factors. However, despite the increasing need for quality services, cost/pricing would remain a major criterion for SMEs when they select a new SP," says Fajar Hidayat, market analyst, Telecommunications Research, IDC Indonesia.

  • IDC Opinion
    • In This Study
    • Methodology
    • Respondents
    • Interviews
    • Profile of Sample
    • Situation Overview
    • Small and Medium-Sized Enterprises in Indonesia: A Snapshot
    • Communications Spending Trends
    • Service Provider Preferences
    • Service Provider Selection Criteria
    • Churn
    • Telecommunications Service Adoption
    • IP VPN Usage and Trends
    • Software-as-a-Service Usage and Trends
    • Metro Ethernet Usage and Trends
    • Internet Access Services Usage and Trends
    • VoIP Solutions Usage and Trends
    • Datacenter and Outsourcing Services Adoption
    • Communication Devices Adoption
    • Unified Communications
    • Enterprise Mobility and Communication Device
    • Enterprise Mobility
    • Communication Devices
    • Future Outlook
    • Essential Guidance
    • Learn More
    • Related Research
  • Synopsis
    • Table: Indonesia Small and Medium-Sized Enterprise Communication Survey Respondents by Industry Breakdown (%)
    • Table: Indonesia Small and Medium-Sized Enterprise Communication Survey Respondents by Industry Breakdown (%)
    • Table: Indonesia Small and Medium -Sized Enterprise Communication Survey Respondents by Industry Breakdown (%)
    • Table: Telecommunication Spending, 2010 (%)
    • Table: Outsourced Datacenter Services, 2010 (%)
    • Table: Outsourced Datacenter Services: Future Adoption, 2011 (%)
    • Table: Outsourcing Service Providers Preference (%)
    • Table: Service Provider Selection Criteria (%)
    • Table: Mobile Applications Deployed, 2010 (%)
    • Table: Communication Devices Used, 2010 (%)
    • Table: Mobile Devices Used, 2010 (%)
    • Figure: Top 3 Service Selection Criteria
    • Figure: Likeliness to Change Service Providers
    • Figure: Key Reasons to Change Service Providers
    • Figure: Key Competitor Service Products that Entice Customers
    • Figure: IP VPN: Adoption and Future Plans
    • Figure: Software-as-a-Service: Adoption and Future Plans
    • Figure: Metro Ethernet Services: Adoption and Future Plans
    • Figure: Internet Access: Adoption and Future Plans
    • Figure: VoIP: Adoption and Future Plans
    • Figure: Datacenter Challenges
    • Figure: Hosting Services: Adoption and Future Plans
    • Figure: Unified Communications: Adoption and Future Plans
    • Figure: Enterprise Mobility: Adoption and Future Plans
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