2009 Trends to Watch: Business Process Outsourcing

Technology

Publication Date	January 2009
Publisher	Datamonitor
Product Type	Report
Pages	11
ISBN Number	not applicable
Product Code	DAT14101

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Summary

Introduction

An overview of key business issues facing the business process outsourcing sector in 2009, as well as recommendations for vendors to attack new revenue opportunities and to shield themselves from the ongoing economic crisis

Scope

A concise description of the major challenges facing business process outsourcing providers in 2009

Possible areas of growth for vendors of these services

Recommendations outlining how business process outsourcing vendors can maintain and increase profitability through the ongoing economic crisis

Highlights

There will be considerable commercial challenges for business process outsourcing providers during 2009, with the continued projections of a prolonged recession

Not only will business volumes actually decrease in a number of verticals, the possibility of client / vendor confrontations will also likely rise through the year

However, Datamonitor recognizes that there is significant opportunity in business process provision through the coming 12 months, provided vendors target the right vertical clients and services to provide

Reasons to Purchase

Understand what will be the major commercial challenges for business process service vendors in 2009

Learn what vendors of these services can do to protect their revenues and margins

Gain insight on potential market opportunities that may exist in the 2009 BPO market

Content

Catalyst
Summary
Analysis
- Finance And Accounting Outsourcing To Increase In Overall Bpo Market Share
- Drop In Business Volumes Through 2009 Will Hit Bpo Providers
- Financial Services Bpo Will Suffer, But Only Temporarily
- Merger & Acquisition Activity To Make A Return In 2009
- Increase In Client-Vendor Confrontations Ahead
- Saas To Make Impact On Mid-Market Bpo
Actions
- Diversification To Offset Business Volume Losses
- Vendors And Buyers Need To Reassess The Way They Manage The Relationship
- Contract Negotiations Still Require A Fair Outcome For Both Parties
- Vendors Need To Act In Advance Of Contract Disputes
- Vendors Need To Be Able To React To Volatile Demand
Appendix
- Further Reading
- Ask The Analyst
- Datamonitor Consulting
- Disclaimer
List Of Figures
- Figure 1: Client Drivers For Outsourcing Services, 2008
- Figure 2: Consumer Confidence Level March - November 2008