IT Support, CRM & Data Processing Services in the US

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Continuing business process and transactions outsourcing, particularly by the retail, banking, financial and insurance industries + Increasing use of technology, particularly in e-commerce and internet banking + Effective quality control + Cost effective and timely data delivery systems + Expanding use of new technology to manage outsourced contracts + Exemplary internal processes transferable to external locations + Accrual of a large pool of labor with skills base ranging from data entry to programming = Robust revenue, value added, establishments, employment and wages.

This industry comprises establishments engaged in providing electronic data processing services. These establishments may provide complete processing and preparation of reports from data supplied by customers; specialized services, such as automated data entry services; or may make data processing resources available to clients on an hourly or timesharing basis. This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.