2008 Trends to Watch: Business Process Outsourcing

Summary

This brief highlights the principal trends that Datamonitor anticipates for 2008 in the global BPO sector

An overview of the principal challenges faced by the BPO sector in 2008
Datamonitor's take on the future of business process outsourcing across a number of themes, including industry and macro-level issues
Broad strategies that will help both BPO vendors and clients navigate the coming 12 months

Datamonitor feels that the projected economic downturn may lead to increased opportunities for BPO vendors

It is likely that global delivery locations will diversify through the coming 12 months and beyond

Vendor consolidation appears likely to continue in the international BPO sector

Learn about the major trends appearing in international BPO over the course of 2008
Understand the challenges that BPO vendors and their clients will face in 2008
Identify potential strategies that players in BPO can follow in order minimize risk and maximize rewards through 2008

Datamonitor View
Catalyst
Summary
Analysis
- Economic Uncertainty Represents An Opportunity, Not A Threat
- Global Delivery Models Will Continue to Move beyond India
- Vendor Consolidation Is Set to Continue
Action Points
- Use Global Delivery and Multi-Sourcing Models to Offset Any Economic Downturn
- Investigate New Delivery Locations and Business Areas
- Vendors Should Not Buy for The Sake of Buying
Appendix
- Further Reading
- Ask The Analyst
- Datamonitor Consulting
- Disclaimer
List of Figures
- Number of IT Services Deals with Offshore Component, 2003-2007
- Number of IT Services Merger & Acquisitions (M&as), 2004-2007