Asia/Pacific (Excluding Japan) Business Process Outsourcing 2010 - 2014 Forecast and Analysis
Market Research Report

Asia/Pacific (Excluding Japan) Business Process Outsourcing 2010 - 2014 Forecast and Analysis Market Research Report

This IDC study provides market forecasts and analyses for four key Asia/Pacific (excluding Japan) or APEJ business process outsourcing (BPO) horizontal markets. It also provides in-depth analyses of the top 5 countries in APEJ that consume BPO services. It also discusses some of the key BPO contracts signed in 2009 in the region that contributed to the growth of the BPO service market in 2010.

"There is a need for BPO vendors to focus on value creation and business transformation, as opposed to looking at economies for individual processes that are outsourced. New delivery models via the cloud and new business models will increase in terms of adoption, particularly as the markets mature and as awareness of successful case studies to review increases. Although the power of analytics is significant, there is a need for education and awareness in the end-user community on the real capabilities of such tools. The onus lies on the ability of BPO vendors to provide such insights," says Suchitra Narayan, research manager, Asia/Pacific BPO Services Research.

• IDC Opinion
  • In This Study
  • Methodology
  • Situation Overview
  • Business Process Outsourcing Market Trends
  • Business Process Outsourcing Service Contracts in 2010
  • MAXIMUS
  • Manpower
  • IBM Global Services
  • Aditya Birla Minacs
  • Tech Mahindra
  • Future Outlook
  • Forecast and Assumptions
  • Business Process Outsourcing Service Market Sizing and Forecast Insights by Country
  • Australia
  • India
  • Korea
  • People's Republic of China
  • Singapore
  • Key Forecast Assumptions
  • Market Context
  • Essential Guidance
  • Learn More
• Related Research
• Synopsis
  • Table: MAXIMUS's Contract with the DEEWR
  • Table: Manpower's Contract with the ADF
  • Table: IBM Global Services' Contract with Qantas
  • Table: Aditya Birla Minacs's Contract with IDEA
  • Table: Tech Mahindra's Contract with Swan Telecom
  • Table: Asia/Pacific (Excluding Japan) Business Process Outsourcing Revenue Forecast, 2007-2014 (US$M)
  • Table: Australia Business Process Outsourcing Revenue Forecast, 2007-2014 (US$M)
  • Table: India Business Process Outsourcing Revenue Forecast, 2007-2014 (US$M)
  • Table: Korea Business Process Outsourcing Revenue Forecast, 2007-2014 (US$M)
  • Table: People's Republic of China Business Process Outsourcing Revenue Forecast, 2007-2014 (US$M)
  • Table: Singapore Business Process Outsourcing Revenue Forecast, 2007-2014 (US$M)
  • Table: Key Forecast Assumptions for Asia/Pacific (Excluding Japan) Business Process Outsourcing Services, 2010-2014
  • Figure: Asia/Pacific (Excluding Japan) Business Process Outsourcing Contract Analysis, 2009 (Complete Year)
  • Figure: Asia/Pacific (Excluding Japan) 2009 and 2010 Business Process Outsourcing Revenue Forecast Comparison, 2007-2014