Asia/Pacific (Excluding Japan) Customer Care Business Process Outsourcing 2005-2009 Forecast and Analysis

Publication Date	September 2005
Publisher	IDC
Product Type	Report
Pages	19
ISBN Number	not applicable
Product Code	IDC02059

Buy this product or for assistance call +44 20 7060 7474

PDF £2,705.00$4500 | €3028

FAX Order above formats by FAX

Summary

This study represents a comprehensive overview of the market opportunities and forecasts for the customer care business process outsourcing (BPO) in the Asia/Pacific (excluding Japan) or APEJ region. This study provides quantitative and qualitative insights for customer care BPO and processing services.

This study is of value to service providers in answering the following questions:

What is the customer care BPO market size for the following countries: Australia, New Zealand, China, India, Korea, Singapore, Hong Kong, Malaysia, Taiwan, Thailand, the Philippines, Indonesia, and the rest of APEJ (ROAPEJ)? Where are the opportunities and trends in customer care and which markets are growing? What are the unique characteristics, challenges, and issues faced by each varied and unique market in APEJ?

Content

In This Study
- Methodology
Situation Overview
Future Outlook
- Forecast and Assumptions
  - Asia/Pacific (Excluding Japan) Key Forecast Assumptions for Business Process Outsourcing and Macroeconomic Outlook
  - Table: Key Forecast Assumptions for Asia/Pacific (Excluding Japan) BPO Services Market, 2005-2009
  - Table: Key Forecast Assumptions for Asia/Pacific (Excluding Japan) Macroeconomic Outlook, 2005
  - Table: Key Forecast Assumptions for Asia/Pacific (Excluding Japan) Business Process Outsourcing Services, 2005-2009
  - Table: Key Forecast Assumptions for Asia/Pacific (Excluding Japan) Macroeconomic Outlook, 2005-2009
  - Total Asia/Pacific (Excluding Japan) Customer Care Business Process Outsourcing Forecast by Country
  - Table: Total Asia/Pacific (Excluding Japan) Customer Care Business Process Outsourcing, 2004-2009 (US$M)
  - Total Asia/Pacific (Excluding Japan) Customer Care Processing Services Forecast by Country
  - Table: Total Asia/Pacific (Excluding Japan) Customer Care Processing Services, 2004-2009 (US$M)
Essential Guidance
Learn More
- Related Research
- Definitions
  - Business Process Outsourcing Services
  - Processing Services
  - Distinction Between Business Process Outsourcing and Processing Services
  - Customer Care Services
- Synopsis