BPO services sector in Portugal to 2013
Technology

BPO services sector in Portugal to 2013 Technology

Introduction

This databook provides insights into the business process outsourcing (BPO) services sector in Portugal.

Scope

• This databook provides comprehensive and up-to-date information on the revenue opportunities within the BPO services market in Portugal
• The report also provides revenue breakdown for five BPO segments and 10 verticals from 2008 to 2013

Highlights

The BPO services sector in Portugal was valued at $618.7m in 2008. Growing at a CAGR of 5.1% between 2008 and 2013, this sector will reach a value of $792.3m by the end of the period. The BPO services sector derives its revenues via five segments; CRM BPO, F&A BPO, HR outsourcing, procurement BPO and vertical-specific BPO.

Valued at $367.2m in 2008, CRM BPO was the largest segment within the BPO sector. This segment is expected to grow at a rate of 5.2% over the 200813 period to reach a value of $473.5m. F&A BPO will be the fastest growing segment and is anticipated to record a CAGR of 7.7% between 2008 and 2013.

Reasons to Purchase

• Develop business strategies by analyzing the spending patterns among various industries in the BPO services sector in Portugal
• Design effective marketing and sales strategies by identifying key and fast growth industries and BPO segments
• Make informed business decisions by understanding the overall spending trends in the various segments within the BPO services sector in Portugal

• Overview
  • Catalyst
  • Summary
• Introduction
  • Reasons to purchase
• Bpo Services - Overview
  • BPO services sector in Portugal, 2008-13
• Bpo Services - Spending by Vertical
  • Spending in energy and utilities vertical
  • Spending in financial services vertical
  • Spending in healthcare vertical
  • Spending in life sciences vertical
  • Spending in manufacturing vertical
  • Spending in media and entertainment vertical
  • Spending in public sector vertical
  • Spending in retail, wholesale and distribution vertical
  • Spending in telecommunications vertical
  • Spending in travel, transportation, logistics and hospitality vertical
• Appendix
  • Further reading
  • How to contact experts in your industry
  • Disclaimer
• List of Figures
  • Figure 1: BPO services sector forecast, Portugal, value by function ($m), 2008-13
  • Figure 2: Energy and utilities vertical, Portugal, spending on BPO services ($m), 2008-13
  • Figure 3: Financial services vertical, Portugal, spending on BPO services ($m), 2008-13
  • Figure 4: Healthcare vertical, Portugal, spending on BPO services ($m), 2008-13
  • Figure 5: Life sciences vertical, Portugal, spending on BPO services ($m), 2008-13
  • Figure 6: Manufacturing vertical, Portugal, spending on BPO services ($m), 2008-13
  • Figure 7: Media and entertainment vertical, Portugal, spending on BPO services ($m), 2008-13
  • Figure 8: Public sector vertical, Portugal, spending on BPO services ($m), 2008-13
  • Figure 9: Retail, wholesale and distribution vertical, Portugal, spending on BPO services ($m), 2008-13
  • Figure 10: Telecommunications vertical, Portugal, spending on BPO services ($m), 2008-13
  • Figure 11: Travel, transportation, logistics and hospitality vertical, Portugal, spending on BPO services ($m), 2008-13
• List of Tables
  • Table 1: BPO services - function definitions
  • Table 2: Industry vertical definition
  • Table 3: BPO services sector forecast, Portugal, value by function ($m), 2008-13
  • Table 4: Energy and utilities vertical, Portugal, spending on BPO services ($m), 2008-13
  • Table 5: Financial services vertical, Portugal, spending on BPO services ($m), 2008-13
  • Table 6: Healthcare vertical, Portugal, spending on BPO services ($m), 2008-13
  • Table 7: Life sciences vertical, Portugal, spending on BPO services ($m), 2008-13
  • Table 8: Manufacturing vertical, Portugal, spending on BPO services ($m), 2008-13
  • Table 9: Media and entertainment vertical, Portugal, spending on BPO services ($m), 2008-13
  • Table 10: Public sector vertical, Portugal, spending on BPO services ($m), 2008-13
  • Table 11: Retail, wholesale and distribution vertical, Portugal, spending on BPO services ($m), 2008-13
  • Table 12: Telecommunications vertical, Portugal, spending on BPO services ($m), 2008-13
  • Table 13: Travel, transportation, logistics and hospitality vertical, Portugal, spending on BPO services ($m), 2008-13