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BPO services sector in Portugal to 2013
Technology

  • Publication Date:July 2009
  • Publisher:Datamonitor
  • Product Type: Databook
  • Pages:30

BPO services sector in Portugal to 2013 Technology

Introduction

This databook provides insights into the business process outsourcing (BPO) services sector in Portugal.

Scope

  • This databook provides comprehensive and up-to-date information on the revenue opportunities within the BPO services market in Portugal
  • The report also provides revenue breakdown for five BPO segments and 10 verticals from 2008 to 2013

Highlights

The BPO services sector in Portugal was valued at $618.7m in 2008. Growing at a CAGR of 5.1% between 2008 and 2013, this sector will reach a value of $792.3m by the end of the period. The BPO services sector derives its revenues via five segments; CRM BPO, F&A BPO, HR outsourcing, procurement BPO and vertical-specific BPO.

Valued at $367.2m in 2008, CRM BPO was the largest segment within the BPO sector. This segment is expected to grow at a rate of 5.2% over the 200813 period to reach a value of $473.5m. F&A BPO will be the fastest growing segment and is anticipated to record a CAGR of 7.7% between 2008 and 2013.

Reasons to Purchase

  • Develop business strategies by analyzing the spending patterns among various industries in the BPO services sector in Portugal
  • Design effective marketing and sales strategies by identifying key and fast growth industries and BPO segments
  • Make informed business decisions by understanding the overall spending trends in the various segments within the BPO services sector in Portugal
  • Overview
    • Catalyst
    • Summary
  • Introduction
    • Reasons to purchase
  • Bpo Services - Overview
    • BPO services sector in Portugal, 2008-13
  • Bpo Services - Spending by Vertical
    • Spending in energy and utilities vertical
    • Spending in financial services vertical
    • Spending in healthcare vertical
    • Spending in life sciences vertical
    • Spending in manufacturing vertical
    • Spending in media and entertainment vertical
    • Spending in public sector vertical
    • Spending in retail, wholesale and distribution vertical
    • Spending in telecommunications vertical
    • Spending in travel, transportation, logistics and hospitality vertical
  • Appendix
    • Further reading
    • How to contact experts in your industry
    • Disclaimer
  • List of Figures
    • Figure 1: BPO services sector forecast, Portugal, value by function ($m), 2008-13
    • Figure 2: Energy and utilities vertical, Portugal, spending on BPO services ($m), 2008-13
    • Figure 3: Financial services vertical, Portugal, spending on BPO services ($m), 2008-13
    • Figure 4: Healthcare vertical, Portugal, spending on BPO services ($m), 2008-13
    • Figure 5: Life sciences vertical, Portugal, spending on BPO services ($m), 2008-13
    • Figure 6: Manufacturing vertical, Portugal, spending on BPO services ($m), 2008-13
    • Figure 7: Media and entertainment vertical, Portugal, spending on BPO services ($m), 2008-13
    • Figure 8: Public sector vertical, Portugal, spending on BPO services ($m), 2008-13
    • Figure 9: Retail, wholesale and distribution vertical, Portugal, spending on BPO services ($m), 2008-13
    • Figure 10: Telecommunications vertical, Portugal, spending on BPO services ($m), 2008-13
    • Figure 11: Travel, transportation, logistics and hospitality vertical, Portugal, spending on BPO services ($m), 2008-13
  • List of Tables
    • Table 1: BPO services - function definitions
    • Table 2: Industry vertical definition
    • Table 3: BPO services sector forecast, Portugal, value by function ($m), 2008-13
    • Table 4: Energy and utilities vertical, Portugal, spending on BPO services ($m), 2008-13
    • Table 5: Financial services vertical, Portugal, spending on BPO services ($m), 2008-13
    • Table 6: Healthcare vertical, Portugal, spending on BPO services ($m), 2008-13
    • Table 7: Life sciences vertical, Portugal, spending on BPO services ($m), 2008-13
    • Table 8: Manufacturing vertical, Portugal, spending on BPO services ($m), 2008-13
    • Table 9: Media and entertainment vertical, Portugal, spending on BPO services ($m), 2008-13
    • Table 10: Public sector vertical, Portugal, spending on BPO services ($m), 2008-13
    • Table 11: Retail, wholesale and distribution vertical, Portugal, spending on BPO services ($m), 2008-13
    • Table 12: Telecommunications vertical, Portugal, spending on BPO services ($m), 2008-13
    • Table 13: Travel, transportation, logistics and hospitality vertical, Portugal, spending on BPO services ($m), 2008-13
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