Brazilian BPO End-user Study

Business Process Outsourcing no doubt presents a compelling business case to organizations that seek to reduce operating costs, improve quality and redeploy resources towards core activities, all of which will make them more competitive. Customers today have the benefit of a proliferated BPO service provider market and a choice of outsourcing models to best suit their business needs. However, as in the case of any economic restructuring chapter the world has seen, this new wave of globalization faces its share of short-term challenges-some political, some economic.