China Business Process Outsourcing 2008 - 2012 Forecast and Analysis

Publication Date	August 2008
Publisher	IDC
Product Type	Report
Pages	39
ISBN Number	not applicable
Product Code	IDC05610

Buy this product or for assistance call +44 20 7060 7474

PDF £2,105.00$3501 | €2356

FAX Order above formats by FAX

Summary

This IDC study presents an annual update to the five-year forecast for China's business process outsourcing (BPO) and processing services markets. Identified in this study are market opportunities of five key business functions (i.e., procurement, finance and accounting, customer care, training, and human resources) and seven vertical processing services (i.e., bill processing, card processing, claims processing, data management, loan service, payment processing, and policyholder processing) in China. An overview of the competitive landscape is also provided as are recommended strategies for service providers.

"In its early stages, the China BPO market will struggle with market acceptance and service quality," says Vivian Yu, senior research analyst, Software and Services Research, IDC China. "Compared with the processing services market, which reached $1.68 billion in 2007 and is expected to reach US$4.11 billion by 2012, the China BPO market (i.e., the customer care, finance and accounting, human resources, training, and procurement segments) totaled $1.06 billion and is expected to increase to $2.93 billion, with a CAGR of 22.6%, for the same period."

Content

IDC Opinion
In This Study
- Methodology
Situation Overview
- Business Process Outsourcing Versus Processing Services
- China Business Outsourcing Market Overview
  - 2007 Market Dynamics
  - BPO Market Overview by Key Horizontal Business Functions
  - Figure: China Business Process Outsourcing Market Share, 2007
  - Market Overview by Key Horizontal and Vertical Business Processes
  - Figure: China Processing Services, 2007
- Competitive Analysis
  - Competitive Landscape
  - Figure: IDC Definition Mapping
    - Contact Center Outsourcing Analysis
    - Data Management Processing Analysis
  - Vendor Profiles
    - China Data Group
      - Company Overview
      - Target Markets
    - CompuPacific International
      - Company Overview
      - Target Markets
    - Digital China Financial Software
      - Company Overview
      - Target Markets
    - NorthKing
      - Company Overview
      - Target Markets
    - Sunyard
      - Company Overview
      - Target Markets
    - VXI China
      - Company Overview
      - Target Markets
    - 95 Teleweb
      - Company Overview
      - Target Markets
Future Outlook
- Forecast and Assumptions
  - Forecast Assumptions
  - Table: Key Forecast Assumptions for the China Business Outsourcing Market, 2008-2012
  - China Business Process Outsourcing and Processing Services Market Forecast
    - China Business Process Outsourcing Services Market Forecast
    - Figure: China Business Process Outsourcing Services Revenue, 2007 - 2012
    - Table: China Business Process Outsourcing by Key Horizontal Business Functions, 2006-2012 (US$M)
    - Table: China Business Process Outsourcing Spending, 2007-2012 (%)
    - China Processing Services Market Forecast
    - Figure: China Processing Services Revenue, 2007 - 2012
    - Table: China Processing Service by Key Horizontal Business Functions, 2006-2012 (US$M)
    - Table: China Processing Service Spending, 2007-2012 (%)
- Market Trends
  - Services Industrialization
    - Combination of IT and BPO
    - Both Bottom-Up and Top-Down Business Strategies Will Take Effect
- Market Context
- Table: China Business Process Outsourcing Service, 2005-2012: Comparison of June 2007 and June 2008 Forecasts
- Figure: China Business Process Outsourcing Service Growth, 2005 - 2012: Comparison of June 2007 and June 2008 Forecasts
- Table: China Processing Service, 2005-2012: Comparison of June 2007 and June 2008 Forecasts
- Figure: China Processing Service Growth, 2005 - 2012: Comparison of June 2007 and June 2008 Forecasts
Essential Guidance
Learn More
- Related Research
- Definitions
  - Business Outsourcing
    - Business Process Outsourcing Services
    - Processing Services
    - Distinction Between Business Process Outsourcing and Processing Services
      - Key Horizontal Business Functions
  - Horizontal Versus Vertical Business Process Outsourcing
    - Human Resources
    - Training
    - Customer Care
    - Finance and Accounting
    - Procurement Outsourcing
    - Billing
    - Card Processing
    - Claims Processing
    - Loan Service
    - Payment Processing
    - Policyholder Service Processing
    - Data Management Processing
- Synopsis