Comparative Analysis of Southeastern European Countries With Respect to Offshore Outsourcing, 2008

Publication Date	February 2009
Publisher	IDC
Product Type	Report
Pages	72
ISBN Number	not applicable
Product Code	IDC07381

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Summary

In January 2007, Romania and Bulgaria were formally admitted into the EU, which is already having profound economic and social impacts on these two countries. By joining the EU, Romania and Bulgaria have effectively committed themselves to the creation and maintenance of open and transparent business environments. While there is much work to be done in these areas in both countries, the benefits are already paying off in the form of increased interest by international vendors. Red tape and software piracy will have to be reduced, as well as additional improvements made to infrastructure and education systems, none of which can be realized without continued political commitment. As the two countries gain exposure to new markets, employees in both countries are gaining exposure to new career opportunities.

Content

IDC Opinion
In This Study
- Methodology
- Executive Summary
Situation Overview
- SEE Becoming More Competitive & Experienced in Offshore/Nearshore Market
- Southeastern Europe Will Accrue Larger Share of Global Services Market
- Resources Skills Factors
  - Education Levels
  - Table: Comparison of Resources Skill Factors - Tertiary Education Levels, 2005-2006
  - Language Education
  - Table: Comparison of Resources Skill Factors - Language Education, 2005-2006
  - Language Proficiency
  - Table: Comparison of Resources Skill Factors -- Language Proficiency, 2002 and 2005
  - Resource Availability
  - Table: Comparison of Resources Skill Factors - Resource Availability, 2006-2007
  - Work Culture
  - Table: Comparison of Resources Skill Factors - Work Culture, 2006-2007
  - Analysis of Resources Skills Factors
    - Romania
    - Bulgaria
    - Croatia
    - Slovenia
- Economic and Political Factors
  - Political Commitment
  - Table: Comparison of Economic and Political Factors - Political Commitment, 2006-2007
  - Administrative Burden
  - Table: Comparison of Economic and Political Factors - Regulatory Environment, 2006-2007
  - Intellectual Property Protection (IP Protection)
  - Table: Comparison of Economic and Political Factors - Intellectual Property Protection, 2006-2007
  - Economy
  - Table: Comparison of Economic and Political Factors - Economy, 2006-2007
  - Analysis of Economic and Political Factors
    - Romania
    - Bulgaria
    - Croatia
    - Slovenia
- Infrastructure Factors
  - ICT Infrastructure
  - Table: Comparison of Infrastructure Factors - ICT infrastructure, 2006-2007
  - Transportation
  - Table: Comparison of Infrastructure Factors -- Transportation, 2006-2007
  - Analysis of Infrastructure Factors
    - Romania
    - Bulgaria
    - Croatia
    - Slovenia
- Business and Regional Factors
  - Perceived Country Attractiveness
  - Table: Comparison of Business & Regional Factors - Perceived Country Attractiveness, 2006-2007
  - Employee Acquisition and Dismissal
  - Table: Comparison of Business & Regional Factors - Employee Acquisition and Dismissal, 2006-2007
  - Specific Experience in Hosting IT Services and BPO Centers
  - Table: Comparison of Business & Regional Factors - Market Experience, 2006-2007
  - Real Estate
  - Table: Comparison of Business & Regional Factors -- Real Estate, 2006-2007
  - Analysis of Business and Regional Factors
    - Romania
    - Bulgaria
    - Croatia
    - Slovenia
- Financial Factors
  - Compensation
  - Table: Comparison of Financial Factors - Compensation, 2006-2007
  - Tax and Country-Specific Costs
  - Table: Comparison of Financial Factors - Tax and Country-Specific Costs, 2006-2007
  - Figure: Average Salary and Additional Employee Related Costs for SEE Countries - 2006
  - Capital and Variable Costs
  - Table: Comparison of Financial Factors - Capital and Variable Costs, 2006-2007
  - Analysis of Financial Factors
    - Romania
    - Bulgaria
    - Croatia
    - Slovenia
Future Outlook
- Resources Skills: SE - A Tale of Two Country Groups
- Economic and Political Factors: SEE Can Win New Business
  - Political Commitment Mandatory
  - Combat Piracy Immediately
  - Bulgaria and Romania Most Attractive in SEE
- Infrastructure Factors: Room For Improvement
  - ICT Potential Lucrative
  - Transport in Need of Upgrade
- Business and Regional Factors: SEE Has Arrived as a Sourcing Destination
  - EU Membership and SEE
  - Well-Rounded Skills Base
  - Capitals Versus Countryside
- Financial Factors: A Bipolar Region
Essential Guidance
- Be Prepared to Invest in Soft Skills
- Varied Value in SEE Amid Strengthening Currencies and Rising Costs
- Different Countries in SEE Able Serve Different Needs
- SEE Able Appeal to Western European Vendors
- SEE and the EU
Learn More
- Related Research
- Definitions
- Methodology
  - Selection of Profiled Countries
    - Resources Skill Factors
    - Economic and Political Factors
    - Infrastructure Factors
    - Business and Regional Factors
    - Financial Factors
- Synopsis