Competitive Analysis on Business Process Outsourcing Players in India

Publication Date	March 2009
Publisher	IDC
Product Type	Report
Pages	17
ISBN Number	not applicable
Product Code	IDC07383

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Summary

This IDC study presents an analysis on the go-to-market strategies of service providers (SPs) in the business process outsourcing (BPO) in India, as well as their performance ratings on the 22 criteria defined by IDC.

"The offshore BPO players in India move up the value chain into more strategic customer engagements, and aggressively pursue outsourcing contracts that go far beyond what has been their traditional services model of providing development and maintenance types of engagements - the engagements that have helped build the industry into what it is today. By continuing to appeal to customer's need for low-cost labour, whilst simultaneously offering services that truly add value by helping customers increase revenue, ensure compliance, and become more responsive to changing business conditions, these SPs continue on an impressive growth trajectory," says Aprajita Sharma, program manager, BPO, IDC Australia.

Content

IDC Opinion
In This Study
- Methodology
  - Supply-Side Research Sources
  - Demand-Side Research Sources
  - Defining the Focus of this Study
Situation Overview
- Trends Impacting the Offshore Business Outsourcing Market
- General Overview
- Key Competitive Developments in 2004-2005
  - BPO Addresses the Broadening Requirements
  - BPO Strategies - A Competitive Must for Some, a Defensive Move for Others
  - Figure: Exploring the Role of Achieving Transformation - Scenario A
  - Figure: Exploring the Role of Achieving Transformation - Scenario B
- IT Service Providers: Separating the Leaders from the Contenders in 2008 and Beyond
  - IDC Leadership Grid Methodology
  - Criteria by Axis
    - Aligning with Market Opportunity
    - Ability to Gain Market Share
  - Comparative View of Business Process Outsourcing Vendor Practices
    - Alignment with Market Opportunity
      - Delivery of Cost Savings
      - Table: Delivery of Cost Savings
      - Delivery of Business Process Redesign and Management
      - Table: Business Process Redesign and Management
      - Completeness of the BPO Vision
      - Table: Completeness of BPO Vision
    - Ability to Gain Market Share
      - Pursuit of Capabilities
      - Table: Pursuit of Capabilities
      - Creative and Flexible Client Venturing and Partnering
      - Table: Creative and Flexible Client Venturing and Partnering
      - Global Service Delivery Capabilities
      - Table: Global Service Delivery Capabilities
  - BPO Leadership Amongst IT Service Providers
  - Table: Total of Average Scores
Future Outlook
- Competitive Analysis: The Absolute Essential Takeaways
essential guidance
- Offensive Strategies - Penetrating Onshore Markets
Learn More
- Related Research
- Synopsis