Confessions from the Managed Services Idols

Examining Customer Satisfaction Levels

Publication Date	July 2008
Publisher	IDC
Product Type	Report
Pages	11
ISBN Number	not applicable
Product Code	IDC05502

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Summary

This IDC update discusses and highlights some major trends and issues in the Asia/Pacific (excluding Japan) or APEJ ICT outsourcing and managed services market. The information in this update stems from IDC's Asia/Pacific (Excluding Japan) Managed Services Survey 2008, which was completed in March 2008.

Content

In This Update
- How to Impress the Unimpressionable
- Figure: Factors Driving Initial Expectations of Managed Services, 2008
- Table: Factors Driving Initial Expectations of Managed Services by Cluster, 2008 (% of Respondents)
  - Level of Satisfaction: Are Enterprises Contented with Their Experiences -
  - Figure: Level of Satisfaction
  - Table: Level of Satisfaction by Cluster, 2008 (% of Respondents)
    - The Importance of Customer Satisfaction
  - What to Look Out For: Lessons Learned
  - Table: Main Problems Encountered with Managed Services and Outsourcing, 2008 (% of Respondents)
  - Measuring Success
  - Table: Criteria Used for Measuring the Success of a Managed Services Engagement (% of Respondents)
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- Related Research