Customer management and contact centers BPO: global market forecast model (Interactive Model)

Introduction

This interactive model offers the most comprehensive and up-to-date view of the revenue opportunity in Customer Management and Contact Centers BPO. The model provides forecasts for overall revenue opportunity, recurring revenue opportunity, and offshore revenue opportunity. The forecast period is from 2007 to 2012, and the scope includes all major geographies and industry verticals.

Reasons to Purchase

• Most complete and current guide providing IT services spend data across the applications, infrastructure and BPO service lines.
• 75,000+ data points across various geographies, industries and service segments, to enable informed strategic and tactical decisions.
• Comprehensive technology growth predictions based on end-user investment outlook, vendor confidence, and macro-economic factors.