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Denmark BPO 2005 Vendor Shares and 2006 - 2010 Forecast

  • Publication Date:November 2006
  • Publisher:IDC
  • Product Type: Report
  • Pages:33

Denmark BPO 2005 Vendor Shares and 2006 - 2010 Forecast

The Danish BPO market is showing strong growth. "The key BPO segments are driven by both a company internal focus on what is really core business processes and what can be outsourced due to non-criticality and as well by the local labor bottleneck situation in Denmark making it difficult to get the appropriate labor force for the individual enterprise. So they turn to a BPO vendor for help" says Senior Analyst Brian Troelsen. The market is dominated by three major vendors groups one coming from a consultancy/accounting background, one second group coming from delivering payroll services and thirdly call center BPO vendors. "These three vendor groups will to an increasing extend approach the same markets either as partners or competitors. The winners will be those vendors who have the deepest understanding of the market potentials, customer segments specific requirements and the optimal approach to partnering. The last requirement - partnerships - will become increasingly important as the normal barriers between former separate functional BPO segments will start to vanish ends Brian Troelsen

  • IDC Opinion
  • In This Study
    • Methodology
    • Executive Summary
  • Situation Overview
  • Future Outlook
    • Forecast and Assumptions
    • Table: Key Forecast Assumptions for the Danish BPO Services Market, 2005-2010
    • Functional View on BPO
    • Table: Denmark BPO Services Market by Segment 2005-2010, MDKK
      • Customer care BPO
      • Human Resources BPO
      • Finance and Accounting BPO
      • Industry - Specific BPO
      • Procurement BPO
      • Competitive Vendor Situation
        • Consulting Firms
        • Payrollers
        • Call Centers
        • Table: BPO Vendor Type Comparison
    • Human Resources Vendor Profiles
      • KMD
      • Multidata
      • Silkeborg Data
      • Visma
      • WM-Data
      • Accenture
      • Bluegarden
      • Personec
      • PA Consulting
      • IBM
      • Figure: Danish HR BPO Vendor Shares (MDKK)
    • Finance and Accounting Vendor Profiles
      • Capacent
      • KPMG Netsource
      • PWC
      • Deloitte
      • EDS
      • Capgemini
      • Figure: Danish Finance and Accounting BPO Vendor Shares (MDKK)
    • Customer Service Vendor Profiles
      • Tradimus/Excellent
      • Teleperformance Denmark
      • TDC Call Center Europe
      • Transcom
      • LN Eurocom Teleservices
      • ISS
      • Figure: Danish Customer Care BPO Vendor Shares (MDKK)
    • Industry Specific Vendor Profiles
      • Unisys
      • Ibistic
  • Essential Guidance
  • Learn More
    • Related Research
    • Synopsis
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