Economic Crisis Response: Worldwide and U.S.Business Process Outsourcing Services 2008-2012 Forecast

Market Opportunities by Key Horizontal Business Process Update

Publication Date	January 2009
Publisher	IDC
Product Type	Report
Pages	29
ISBN Number	not applicable
Product Code	IDC06371

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Summary

This IDC Forecast Update presents an updated five-year forecast for the worldwide BPO services market. It updates the previous worldwide BPO services forecast published in Worldwide and U.S. Business Process Outsourcing 2008-2012 Forecast: Market Opportunities by Horizontal Business Process .

Content

IDC Opinion
In This Forecast Update
- Changes in BPO Forecast
- Methodology
Future Outlook
- Forecast and Assumptions
  - Worldwide BPO Services Forecast by Region
  - Table: Worldwide BPO Spending by Region, 2006-2012 ($M)
  - Figure: Worldwide BPO Spending and Growth, 2006-2012
  - Figure: U.S. BPO Spending and Growth, 2006-2012
  - Worldwide and U.S. BPO Services Forecast by Business Function
  - Table: Worldwide BPO Spending by Business Function, 2006-2012 ($M)
  - Table: U.S. BPO Spending by Business Function, 2006-2012 ($M)
  - Table: Key Forecast Assumptions for the Worldwide and U.S. Business Process Outsourcing Services Markets, 2008-2012
  - Regions
    - The Americas
      - Market Trends - United States
      - Market Trends - Canada
    - Europe, the Middle East, and Africa
      - Market Trends - Western Europe
      - Market Trends - CEMA
    - Asia/Pacific
      - Market Trends - Asia/Pacific (Excluding Japan)
      - Market Trends - Japan
    - Some Key Horizontal BPO Trends
      - Human Resource BPO Trends
      - Customer Care BPO Trends
      - Training BPO Trends
- Market Context
- Table: Worldwide BPO Spending, 2006-2012: Comparison of November 2008 and December 2008 Forecasts ($B)
- Table: U.S. BPO Spending, 2006-2012: Comparison of November 2008 and December 2008 Forecasts ($B)
- Figure: Worldwide BPO Spending, 2006-2012: Comparison of November 2008 and December 2008 Forecasts
- Figure: U.S. BPO Spending, 2006-2012 : Comparison of November 2008 and December 2008 Forecasts
Essential Guidance
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- Related Research