Finance and Accounting Outsourcing - Moving to Higher Value Services (Strategic Focus)

Publication Date	September 2008
Publisher	Datamonitor
Product Type	Report
Pages	32
ISBN Number	not applicable
Product Code	DAT13537

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Summary

Introduction

This report will analyze how F&A BPO can move up the value chain, from providing simple transactional processes to managing complex strategic functions.

Scope

This report looks at the opportunities available to F&A BPO vendors aiming to move up the value chain and deliver more strategic services to clients;
It also analyzes the growing maturity of F&A BPO clients, with particular focus on key vertical markets such as manufacturing;
The report contains in-depth analysis of the leading vendors in the F&A BPO market, from global outsourcing giants to niche specialists;
It also looks at how global delivery models are changing to meet the demands of the maturing F&A BPO market.

Highlights

F&A BPO customers are increasingly looking for their outsourcing relationship to deliver more than simple cost arbitrage: for example, a growing number of clients now expect their chosen vendor to drive process improvements and provide them with access to the latest technology;

As the F&A BPO market becomes more mature, clients are more willing to outsource end-to-end accounting processes, such as order-to-cash and procure-to-pay;

The F&A BPO market is dominated by Accenture and IBM, two of the world's largest outsourcing vendors. Behind them, however, are a number of vendors, of differing size and focus, jostling for position.

Reasons to Purchase

Provides a detailed analysis of the current state of the F&A BPO market;
Offers an overview of the current competitive landscape in the sector, including details on all the major vendors;
Offers recommendations to vendors looking to grow their presence in the F&A BPO market.

Content

Overview
Catalyst
Summary
Key Messages
- The F&A Bpo Market Is Growing Rapidly
- Cost Arbitrage Is No Longer The Only Driver Behind F&A Bpo
- F&A Bpo Deals Are Becoming Broader In Scope
- The Market Remains Dominated By The Major Global Outsourcing Vendors
- Varying Levels Of Maturity Between Vertical Markets Present New Growth Opportunities
Market Opportunity
- The F&A Bpo Market Is Growing Rapidly
- Market Size
- Cost Remains The Key Driver Behind The Adoption Of F&A Bpo
- Offshore Delivery Models Enable Vendors To Deliver Significant Cost Savings
- A Growing Number Of Vendors Are Adopting Multi-Shore Delivery Models
- Clients Are Increasingly Aware Of The Benefits Of F&A Bpo Beyond Cost Arbitrage
- F&A Bpo Services Vary In Difficulty And Complexity
- Demand For Performance Improvements Can Help Vendors Move Up The Value Chain
- Service Evolution
- Clients Are Increasingly Willing To Outsource End-To-End Processes
- Order-To-Cash
- Procure-To-Pay
- Broadening The Scope Of F&A Bpo Can Enable Key Process Improvements
- Technology Is A Vital Part Of Broad-Scope F&A Bpo Deals
- Process Automation
- Platform Bpo
- Wrapper Technology
- Changes In The F&A Bpo Market Have Led To Shifts In Pricing Models
Customer Impact
- Clients Are Growing In Maturity
- Client Concerns Over F&A Bpo Still Remain
- The Influence Of Advisory Firms On Clients Is Becoming More Pronounced
Competitive Landscape
- The F&A Bpo Market Remains Fragmented
- The Major Global Outsourcing Players Lead The Way In The F&A Bpo Market
- Accenture
- Ibm
- Capgemini
- Acs
- Hp
- Broad-Scope F&A Bpo Providers Are Gaining Market Share
- Genpact
- Wns Global Services
- Steria/Xansa
- The Leading Indian Outsourcing Providers Are Gaining Traction In F&A Bpo
- Niche Specialists Continue To Be Viable In The Fragmented Market
Go To Market
- Levels Of F&A Bpo Maturity Differ Across Vertical Markets
- Opportunities For Growth Exist In The Banking Industry And The Public Sector
- Banking
- Public Sector
- Vendors Need To Earn The Trust Of Clients
- Recommendations
- Recognise That Vertical Markets Operate At Differing Levels Of Maturity
- Establish A Strong Relationship With Your Client
- Offer Clients More Than Just Cost Arbitrage
- Develop A Multi-Shore Delivery Model
Appendix
- Methodology
- Further Reading
- Ask The Analyst
- Datamonitor Consulting
- Disclaimer
List Of Tables
- Table 1: F&A Bpo Functions By Service Category
- Table 2: India's Top 15 Bpo Providers, 2007-2008
List Of Figures
- Figure 1: F&A Bpo Total Contract Value, 2006 - 2007 ($M)
- Figure 2: Size And Forecast Annual Growth Rate Of Global F&A Bpo Market, 2008-2013
- Figure 3: Geographic Breakdown Of F&A Bpo Market, 2008
- Figure 4: Rate The Importance Of The Following Factors In Your Decision To Enter Into A Bpo Contract (1 - Least Important; 4 - Most Important)
- Figure 5: Moving Up The F&A Bpo Value Chain
- Figure 6: Rate The Importance Of The Following Factors On Your Choice Of Bpo Vendor (1 - Low Importance; 4 - High Importance)
- Figure 7: Did You Use An Advisory Firm To Assist With Your Choice Of Outsourcing Partner?
- Figure 8: F&A Bpo Vendor Market Share By Total Contract Value And Number Of Contracts Signed
- Figure 9: Share Of F&A Bpo Contract Signings By Vertical Market (%)