Governance Frameworks: Creating Value and Strategic Customer Partnerships in Outsourcing

Content

• IDC Opinion
• In This Insight
• Situation Overview
  • Changing Market Conditions and the Impact on the Role of Outsourcing Governance
    • Market Maturity and Buyer Experience
      • Increase in Premature Contract Renegotiations and Vendor Switch Rates at Renewal
      • Multivendor Strategies
      • Governance Supporting Joint-Revenue Earning Activities
  • The Role of Governance and Evolution in Outsourcing Relationships
    • Evolution in Outsourcing Relationships
    • Figure: The Evolution of Relationship - For Value Creation
    • Figure: Outsourcing Relationship Matrix
  • Governance: Organizational Structure and Framework
  • Figure: Governance Framework
    • The Governance Framework
      • Strategic Layer
      • Tactical Layer
      • Operational Layer
    • Three Levers to Outsourcing Governance
      • Management Structure and Roles and Responsibility Definition
      • Reporting and Measuring
• Future Outlook
  • Lessons Learnt: The Key Components for Successful Governance