IDC's Top 100 Worldwide Outsourcing Contracts of 2007

Publication Date	November 2008
Publisher	IDC
Product Type	Report
Pages	118
ISBN Number	not applicable
Product Code	IDC05832

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Summary

This IDC study, now in its 12th year, provides detailed information and IDC's analysis of the top 100 worldwide outsourcing deals for 2007. Additionally, the study provides a brief analysis of those trends affecting the outsourcing market as well as guidance on how players can compete most effectively.

"2007 revealed a substantial softening of the megadeal market, as the percentage of total contract value constituted from megadeals declined from 65.1% in 2006 to 34.4% in 2007. The megadeal market declined 68.1% in absolute terms from $62.7 billion in 2006 to $20.0 billion in 2007. Additionally, there was a major shift to global and EMEAbased deals," said Terrance Strom, research analyst, IT Outsourcing and Utility Services at IDC. "While not declaring the demise of the megadeal, we may in fact be witnessing a cyclical saturation of the market. Service providers will need to continue to invest in lower cost and more flexible delivery models, wisely expand their global footprint, and focus on emerging markets as the source of material growth in the years to come."

Content

IDC Opinion
In This Study
- Abstract
- Methodology
- Executive Summary
  - Values of the Top 100 Outsourcing Contracts
  - Outsourcers' Contract Wins
  - Contracts by Deal Size
  - Lengths of the Top 100 Outsourcing Contracts
  - Outsourcing Activity by Geographic Region
  - Contracts by Industry
  - Contracts by Market Type
Situation Overview
- Largest Outsourcing Contracts, 2007
- Figure: Top 100 Worldwide Outsourcing Contracts by Value, 2006 and 2007: Largest, Smallest, and Average
- Figure: Top 100 Worldwide Outsourcing Contracts by Geographic Scope, 2006 and 2007
- Outsourcers' Contract Wins
- Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Vendor, 2006 and 2007
- Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Vendor, 2006 and 2007
- Table: Top 100 Worldwide Outsourcing Contracts by Primary Vendor and Service Type, 2007
- Table: Share of Top 100 Worldwide Outsourcing Contracts by Primary Vendor and Service Type, 2007
- Table: Worldwide Outsourcing Contracts Valued at $1 Billion or Greater, 2007
- Segmentation of the Top 100 Deals by Value, 2007
- Figure: Top 100 Worldwide Outsourcing Contract Value by Number of Deals, 2006 and 2007
- Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Deal Size Segment, 2006 and 2007
  - Megadeals: $1 Billion or More
  - Figure: Worldwide Outsourcing Megadeals, 20002007
  - Figure: Worldwide Outsourcing Megadeal Contract Average Value, 20002007
  - $500.0 Million to $999.9 Million Deals
  - $250.0 Million to $499.9 Million Deals
  - Less than $250 Million Deals
- Contract Lengths of the Top 100 Deals, 2007
- Figure: Top 100 Worldwide Outsourcing Contracts by Contract Length, 2006 and 2007: Longest, Shortest, and Average
- Figure: Top 100 Worldwide Outsourcing Contracts by Contract Length, 2006 and 2007
- Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Contract Length, 2006 and 2007
  - More than 10 Years
  - 10 Years
  - More than Five Years and Fewer than 10 Years
  - Five Years
  - Fewer than Five Years
- Outsourcing by Geographic Region and Scope
  - Overview
  - Figure: Share of Top 100 Worldwide Outsourcing Contracts by Geographic Scope, 2006 and 2007
  - Figure: Top 100 Worldwide Outsourcing Contract Value by Geographic Coverage, 2006 and 2007
  - Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Geographic Scope, 2006 and 2007
  - Figure: Top 100 Worldwide Outsourcing Average Contract Value by Geographic Scope, 2006 and 2007
  - Geographic Coverage of the Top 100 Deals
    - Global Geographic Scope
    - Figure: Number of Top 100 Worldwide Outsourcing Contracts with Global Geographic Scope by Vendor, 2006 and 2007
    - Figure: Share of Top 100 Worldwide Outsourcing Contracts with Global Geographic Scope by Vendor, 2006 and 2007
    - EMEA Geographic Scope
    - Figure: Number of Top 100 Worldwide Outsourcing Contracts with EMEA Geographic Scope by Vendor, 2006
    - Figure: Number of Top 100 Worldwide Outsourcing Contracts with EMEA Geographic Scope by Vendor, 2007
    - Figure: Share of Top 100 Worldwide Outsourcing Contracts with EMEA Geographic Scope by Vendor, 2006 and 2007
    - Figure: Share of Top 100 Worldwide Outsourcing Contracts with EMEA Geographic Scope by Vendor, 2006 and 2007
    - Americas Geographic Scope
    - Figure: Number of Top 100 Worldwide Outsourcing Contracts with Americas Geographic Scope by Vendor, 2007
    - Figure: Share of Top 100 Worldwide Outsourcing Contracts with Americas Geographic Scope by Vendor, 2006 and 2007
    - Asia/Pacific Geographic Scope
    - Figure: Share of Top 100 Worldwide Outsourcing Contracts with Asia/Pacific Geographic Scope by Vendor, 2006 and 2007
- Contracts by Industry
  - Overview
  - Table: Top 100 Worldwide Outsourcing Contracts by Industry, 2007
  - Table: Top 100 Worldwide Outsourcing Contracts by Industry, 2006 and 2007
  - Banking
  - Communications and Media
  - Consumer and Recreational Services
  - Discrete Manufacturing
  - Government
  - Healthcare Services
  - Insurance
  - Process Manufacturing
  - Professional Services
  - Resources Industries
  - Retail
  - Transportation
  - Utilities
  - Geographic Segmentation by Vertical
  - Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Industry and Geographic Scope, 2007
- Outsourcing by Contracting Type
  - Pricing Methodology
  - Figure: Share of Top 100 Worldwide Outsourcing Contracts by Pricing Methodology, 2006 and 2007
  - Contract Type
  - Figure: Share of Top 100 Worldwide Outsourcing Contracts by Contract Type, 2006 and 2007
- Distribution of Deals by Outsourcing Type
  - ITO Versus Business Process Outsourcing Services
  - Figure: Top 100 Worldwide Outsourcing Contracts by Service Type, 2006 and 2007
  - Figure: Top 100 Worldwide Outsourcing Contract Value by Service Type, 2006 and 2007
  - Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Service Type, 2006 and 2007
  - Figure: Top 100 Worldwide Outsourcing Contract Average Value by Service Type, 2007
  - Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Service Type and Geographic Scope, 2007
  - Business Process Outsourcing Services
    - By Segment Value
    - Figure: Top Worldwide Business Process Outsourcing Services Contract Average Value by Deal Size Segment, 2006 and 2007
    - Figure: Share of Top Worldwide Business Process Outsourcing Services Contract Value by Deal Size Segment, 2006 and 2007
    - Figure: Top Worldwide Business Process Outsourcing Services Megadeals, 20052007
    - Figure: Top Worldwide Business Process Outsourcing Services Submegadeals, 20052007
    - By Length of Contract
    - Figure: Share of Top Worldwide Business Process Outsourcing Services Contract Value by Contract Length, 2006 and 2007
    - By Region
    - Figure: Top Worldwide Business Process Outsourcing Services Contract Value by Geographic Scope, 2006 and 2007
    - Figure: Share of Top Worldwide Business Process Outsourcing Services Contract Value by Geographic Scope, 2006 and 2007
    - Figure: Top Worldwide Business Process Outsourcing Services Contract Average Value by Geographic Scope, 20052007
    - By Industry
    - Table: Top Worldwide Business Process Outsourcing Services Contracts by Industry, 2006 and 2007
    - Figure: Share of Top Worldwide Business Process Outsourcing Services Contract Value by Industry and Geographic Scope, 2006 and 2007
  - IT Outsourcing Services: Network and Desktop Outsourcing Services, IS Outsourcing, and Applications Outsourcing Services
    - By Value
    - Figure: Top Worldwide IT Outsourcing Services Contract Value by Service Type, 20052007
    - Figure: Share of Top Worldwide IT Outsourcing Services Contract Value by Service Type, 2006 and 2007
    - By Segment Value
    - Figure: Top Worldwide IT Outsourcing Services Contract Average Value by Deal Size Segment, 2006 and 2007
    - Figure: Share of Top Worldwide IT Outsourcing Services Contract Value by Deal Size Segment, 2006 and 2007
    - Figure: Top Worldwide IT Outsourcing Services Megadeals, 20052007
    - Figure: Top Worldwide IT Outsourcing Services Submegadeals, 20052007
    - By Length of Contract
    - Figure: Share of Top Worldwide IT Outsourcing Services Contract Value by Contract Length, 2006 and 2007
    - By Region
    - Figure: Top Worldwide IT Outsourcing Services Contract Value by Geographic Scope, 2006 and 2007
    - Figure: Share of Top Worldwide IT Outsourcing Services Contract Value by Geographic Scope, 2006 and 2007
    - Figure: Top Worldwide IT Outsourcing Services Contract Average Value by Geographic Scope, 2006 and 2007
    - By Industry
    - Table: Top Worldwide IT Outsourcing Services Contracts by Industry, 2006 and 2007
    - Figure: Share of Top Worldwide IT Outsourcing Services Contract Value by Industry and Geographic Scope, 2007
Future Outlook
- Key Trends and Impacts
- Figure: Impact of Enterprise Transformation: Shift of Sourcing to New Suppliers with New Models
  - Transformation of the Service Industry
  - Figure: Transformation of the Outsourcing Services Industry
  - Figure: The Datacenter: Locus of Power for Outsourced Services
  - Expanding into New Markets
  - Supporting Integrated and Discrete Contracts
  - Providing Flexible Pricing Options
  - Increased Competition
  - Figure: Player Landscape and Positioning in the "New World" of HostBased Models
  - Increased Focus on IndustrySpecific BPO Offerings
Essential Guidance
Learn More
- Related Research
- Appendix A: Outsourcing Definitions
  - IS Outsourcing
    - Exceptions
    - Technologies
  - Applications Outsourcing Services
    - Exceptions
    - Technologies
  - Network Management Services
    - Exceptions
    - Technologies
  - Desktop Management Services
    - Technologies
  - Business Process Outsourcing
  - Horizontal Business Process Outsourcing Services
    - Key Horizontal BPO Services
- Appendix B: Snapshot of the Top 100 Worldwide Outsourcing Contracts and Vendors, 2007
- Table: Top 100 Worldwide Outsourcing Deals Snapshot, 2007
- Table: Top 100 Worldwide Outsourcing Contract Vendors by Number of Contracts, 2006 and 2007
- Appendix C: Top 100 Worldwide Outsourcing Contracts by Value, 2007
- Appendix D: Top 100 Worldwide Outsourcing Contracts by Vendor, 2007
- Table: Top 100 Worldwide Outsourcing Contracts by Value, 2007
- Table: Top 100 Worldwide Outsourcing Contracts by Primary Vendor, 2007
- Synopsis